Terms related to WhatsApp, AI-supported customer communication and marketing

What is an AI agent? Learn how AI-based agents automatically process customer requests and how hellomateo enables this use on WhatsApp.

What is an AI agent? Learn how artificial intelligence automatically processes customer inquiries and how hellomateo uses AI agents on WhatsApp.

What is an AI chatbot? Learn how AI-powered chatbots automate customer service on WhatsApp and what advantages they offer over traditional chatbots.

What is an AI chatbot? Learn how AI-powered chatbots automate customer service and how hellomateo uses them on WhatsApp.

What is AI-powered customer service? Learn how artificial intelligence automates support, reduces costs, and increases customer satisfaction.

What is an API interface? Learn how APIs connect CRM systems, WhatsApp and other tools, and how hellomateo simplifies integration for businesses.

What is appointment booking via WhatsApp? Learn how customers book appointments directly in the chat and how hellomateo handles this process fully automatically.

What is a WhatsApp appointment reminder? Learn how automatic reminders reduce no-shows and increase customer satisfaction.

What is an automatic reply? Learn how to set up automatic replies on WhatsApp with hellomateo and ensure customer satisfaction around the clock.

What is an autoresponder? Learn all about automated response systems in marketing and how to set up an autoresponder on WhatsApp with hellomateo.

What is a broadcast message on WhatsApp? Learn how to send GDPR-compliant WhatsApp broadcasts to opt-in contacts with hellomateo and maximize your ROI.

What is a WhatsApp business account? Learn about its advantages, how to set it up, and when the Business API is the better choice.

What is a chatbot? Learn how chatbots are used in customer service and WhatsApp marketing, and what advantages they offer businesses.

What is Click-to-WhatsApp? Learn how you can initiate customer conversations on WhatsApp directly from Facebook & Instagram using Click-to-WhatsApp ads.

What is consent in marketing? Learn how to obtain GDPR-compliant opt-in consent and why it is essential for WhatsApp marketing.

What is Conversational Commerce? Learn how companies use messengers like WhatsApp to influence purchasing decisions and increase sales through dialogue.

What is conversational marketing? Learn how dialogue-oriented marketing on WhatsApp & Co. strengthens customer loyalty and converts leads faster.

What is a CRM system? Learn all about Customer Relationship Management, its benefits for businesses, and how hellomateo connects CRM with WhatsApp marketing.

What is cross-selling? Learn how companies increase revenue with targeted add-on offers and how hellomateo automates cross-selling on WhatsApp.

What is customer communication? Learn which channels and strategies are most effective and how WhatsApp is revolutionizing communication.

What is customer loyalty? Learn how companies build long-term customer relationships and how WhatsApp marketing measurably increases loyalty.

What is customer satisfaction? Learn how you can measurably increase satisfaction with fast communication, AI, and WhatsApp.

What does data protection mean in digital marketing? Learn which rules apply, what rights customers have, and how hellomateo makes data protection easy to implement.

What is dialogue marketing? Learn how direct customer dialogue via WhatsApp strengthens customer relationships and how hellomateo makes dialogue marketing scalable.

What is double opt-in? Learn how the confirmatory consent process works, why it is legally important, and how hellomateo implements it for WhatsApp.

What is an e-commerce integration? Learn how to connect WhatsApp with Shopify, WooCommerce & Co. and automate customer service.

What is email marketing? Learn all about email campaigns, automations, and why WhatsApp marketing is the ideal complement for higher engagement rates.

What does the GDPR mean for your WhatsApp marketing? Find out what obligations apply and how hellomateo makes GDPR-compliant marketing easy.

What is a Google Business Account? Learn how to optimize your Google Business profile and generate more reviews and customer inquiries with hellomateo.

What are Google reviews? Learn how to get more and better Google reviews and how hellomateo automates the review process via WhatsApp.

What is a Google review link? Learn how to create your direct review link and send it automatically to customers via WhatsApp.

What does the green checkmark on WhatsApp mean? Learn how businesses get verified, what advantages this offers, and how hellomateo makes the process easier.

What is an Instagram business account? Learn about its advantages over private accounts and how it integrates into your marketing strategy.

What are Instagram DMs? Learn how companies use Instagram Direct Messages for customer service and marketing, and how they work together with WhatsApp.

What is software integration? Learn how CRM, shop systems and WhatsApp can be seamlessly connected and how hellomateo simplifies integrations.

What is marketing automation? Learn how automated campaigns save time, increase conversions, and how hellomateo uses automation for WhatsApp.

What are WhatsApp message templates? Learn how templates work, how they are approved, and how hellomateo simplifies their creation.

What is messenger marketing? Learn how WhatsApp and similar services are used for marketing and what advantages they offer compared to email and social media.

What is Meta Platforms? Learn what role Meta, as the parent company of WhatsApp, Facebook, and Instagram, plays in your marketing.

What is a newsletter? Learn all about newsletter marketing and why WhatsApp newsletters outperform email newsletters with a 90%+ open rate.

What is omnichannel communication? Learn how a consistent customer experience increases satisfaction and what role WhatsApp plays in this.

What is online marketing? Learn all about digital channels, strategies, and why WhatsApp is becoming indispensable as a direct channel.

What is an opt-in? Learn how to implement newsletter sign-ups in compliance with GDPR and how hellomateo simplifies opt-in processes for WhatsApp.

What is an opt-out? Learn about GDPR requirements and how hellomateo automatically manages opt-outs for WhatsApp marketing.

What is an out-of-office message? Learn how businesses can set up automatic out-of-office messages on WhatsApp Business and provide professional customer service.

What is a QR code in marketing? Learn how QR codes are used for WhatsApp opt-ins and Google reviews, and how hellomateo generates them.

What is a quick reply on WhatsApp? Learn how predefined reply templates reduce response time and professionalize communication.

What is a session message on WhatsApp? Learn how the 24-hour rule works and what companies need to consider in WhatsApp marketing.

What is a template message on WhatsApp? Learn how message templates work, when they are needed, and how hellomateo simplifies their creation.

What are message templates on WhatsApp? Learn how templates save time, ensure consistency, and how hellomateo offers a ready-made template library.

What is upselling? Learn how to use targeted WhatsApp messages to encourage customers to buy higher-quality products and increase sales.

What is WhatsApp Business verification? Learn how the official verification process works with Meta and what advantages the green checkmark brings.

What is WhatsApp advertising? Learn which advertising formats are possible on WhatsApp, what click-to-WhatsApp ads can do, and how hellomateo automates leads.

What is WhatsApp Business? Learn all about the business version of WhatsApp, its features, and why the API is the better choice for growing businesses.

What is the WhatsApp Business API? Learn how the official API enables professional WhatsApp marketing and how hellomateo simplifies getting started.

What is a WhatsApp campaign? Learn how to plan, implement, and evaluate successful WhatsApp campaigns – with hellomateo as your platform.

What is the WhatsApp Cloud API? Learn the difference to the on-premises API and how hellomateo uses the Cloud API for maximum reliability.

What is WhatsApp Marketing? Learn all about the most direct marketing channel with a 90%+ open rate and how hellomateo enables professional WhatsApp marketing.