How gyms sign more contracts and reduce cancellations with hellomateo
From the first trial training request to long-term membership: With hellomateo, you automate your entire member communication. More deals, higher activity and less administrative work in the studio.
More than 2,000 customers use hellomateo
The real problem is not the lead, but what happens afterwards
Many studios invest in online marketing, social ads or collaborations. Trial sessions are booked. However, there is often a break between initial contact and contract conclusion. And that's exactly where revenue is lost.
Trial sessions without structured follow-up
Interested parties complete a trial session, are generally interested, but Don't actively log back. Without systematic follow-up, it is often a one-time contact. Individual telephone attempts are not enough. There is a lack of an automated, personalized approach that specifically addresses the interested party contracting leads.
Inactive members become cancellations
Many members lose their workout routine after a few weeks. They appear less frequently, feel less involved and are already developing an internal distance from the studio. Without targeted activation impulses originates creeping inactivity. Terminations are often the result lack of communication, not lack of quality.
High communication costs in day-to-day business
Course changes, appointments, inquiries about contracts or opening hours. that Phone rings constantly. Employees must advise, sell and carry out administrative tasks at the same time. Create without a central platform Communication silos and unnecessary stress.
Reclamation of former members is hardly used
Former members already know your studio. However, there is often a lack of a structured process for reactivation. Terminations are accepted instead of being systematically followed up. But here is huge sales potential, which many studios do not actively use.
Automated member communication for gyms
hellomateo digitally maps your entire sales and retention process, e.g.:
Automatic follow-ups after trial sessions
Activation campaigns during training breaks
Reactivation after cancellation.
Course and studio information via messenger.
The integrated AI assistant is particularly relevant for gyms. It automatically answers up to the majority of recurring questions. Course times, contract periods or opening hours will be answered immediately. Your team is relieved and members receive quick answers.
With hellomateo, we automate your customer journey for gyms
Turn trial sessions into real memberships
In the demo, we'll show you how hellomateo automates your follow-up process, reactivates inactive people and noticeably relieves your team with AI.
Our satisfied customers report on these successes
Sanitätshaus Nehls increases customer availability and simplifies customer inquiries with hellomateo
- 80% response rate for home visits
- 87% opening rate for WhatsApp messages
- Significantly more precise repair requests through photo upload
Connect to your gym software
hellomateo can be integrated into existing member administrations. Status changes such as trial training completed, contract active or cancellation received can be processed automatically.
This creates a continuous digital member journey without additional manual effort.
Turn trial sessions into real memberships
In the demo, we'll show you how hellomateo automates your follow-up process, reactivates inactive people and noticeably relieves your team with AI.
Frequently asked questions
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
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Is hellomateo GDPR-compliant?
Can hellomateo be integrated into my industry system?
Do we have to plan for additional staff?
Is WhatsApp really relevant for gyms?
Does this also work with multiple locations?