Digital customer communication for modern opticians. Increase the rate of multiglasses. Automate customer engagement.
Retain your customers closer to you, whether young or old, increase your multi-eyeglass rate and relieve your team. With hellomateo, you digitize your customer communication in accordance with GDPR via WhatsApp and seamlessly integrate everything into your industry system. Personally, efficiently and measurable.
More than 2,000 customers use hellomateo
The challenges for opticians are noticeably increasing
Competition is becoming more digital, large chains are becoming more modern and customers are comparing prices faster than before. At the same time, there is a shortage of staff and everyday life is not getting quieter. hellomateo was developed specifically to support opticians in exactly these areas and at the same time to sustainably increase sales per customer.
Decline in quantities and growing competitive pressure
More and more customers Orient yourself online or switch to large chain stores with aggressive prices and hip appeal. Sometimes there is even buying remorse, although You offered better advice You have.
With modern digital communication, you position yourself as contemporary optician And strengthen them Loyalty with your customers in the long term.
Staff shortages and high communication costs
Telephone calls, appointments, pick-up notifications and inquiries Cost valuable time every day. At the same time, good Staff hard to find.
hellomateo automates recurring communication such as appointment confirmations, reminders, pickup instructions and purchase activations. So Do you gain time For what really counts: Advice and service on site.
Customers are increasingly demanding digital communication
The letter remains an important instrument for targeted customer activation. At the same time, many customers today expect a fast and direct communication through channels such as WhatsApp.
For you as an optician, this offers clear benefitsbecause WhatsApp is more cost effective and usually achieves higher activation rates as classic mail items.
Sales potential remains untapped
Multi-glasses, sunglasses, office glasses or contact lenses are often not actively reviewed. Eye test check-ups recommended in oblivion.
With automated check-ins, reminders, and targeted campaigns Do you increase your multi-eyeglass rate and your contact lens sales can be planned.
Clear responsibilities within the team
Each request can be assigned directly to an employee or team. Status, tags, and internal comments ensure that everyone involved knows what has already been done and what is still pending.
This creates a real structure, especially when there are several locations. Support, marketing and sales work in a common platform without losing information or having to be forwarded multiple times.
With hellomateo, we automate your customer journey for opticians
Let's check together how hellomateo can be used for you as an optician.
Our satisfied customers report on these successes
EK Retail digitalisiert die Kundennähe seiner Fachhändler mit der WhatsApp-Lösung von hellomateo
- > 2.000 Fachgeschäfte im EK-Verbund, für die die WhatsApp-Lösung als Stufenmodell bereitsteht
- 9 von 10 Kunden antworten positiv auf die automatisierte Feedbackanfrage nach der Lieferung
- 1 Scan vom QR-Code am Gerät direkt in den WhatsApp-Kanal des Händlers – statt telefonischer Fehlerbeschreibung
Seamless integration into your industry system for opticians
hellomateo synchronizes with your industry system on a daily basis. Customer data, appointments, orders and status information are automatically transferred and further processed.
harmonized data fields
automatic pickup notifications
Appointment reminders without manual effort
structured data synchronization
You don't have to reinvent processes. hellomateo supplements your existing systems and makes them more digitally powerful.
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Let's check together how hellomateo can be used for you as an optician.
Frequently asked questions
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Which industry systems is hellomateo compatible with?
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Is hellomateo worthwhile for a single location?
Is hellomateo GDPR-compliant?
How does letter communication work?
Does hellomateo replace personal contact?
Does this also work with older customers?