Question 1

What are the hellomateo integrations?

Accepted Answer

The hellomateo integrations connect your industry software with your customer communication via WhatsApp. hellomateo offers more than 70 direct integrations. Depending on the connection, contacts, orders and appointments are transferred and used for customer lists or automatic messages. In a conversation, hellomateo checks your specific software. Direct integrations are available in the Business package and above.

Question 2

Which data does hellomateo transfer from my industry software?

Accepted Answer

Depending on the connection, hellomateo transfers contacts, orders and appointments from your industry software. Some connections also provide invoices, POS data or customer groups. On the contact you can see related orders and appointments; in the imports area you find the status of the transfer, depending on the connection. hellomateo clarifies with you during setup which data your software specifically provides.

Question 3

How often is data synchronized with my industry software?

Accepted Answer

Data synchronization between your industry software and hellomateo runs daily or continuously, depending on the system. The timing of an automatic message therefore also depends on when the required data is available in hellomateo. hellomateo clarifies with you during setup which transfer is intended for your software.

Question 4

Is hellomateo worthwhile even without a connection to my industry software?

Accepted Answer

You can also use hellomateo without a connection for the Central Inbox, customer lists and campaigns. You import contacts from a file. Promotional messages require the appropriate consent. Customer journeys can also start based on your own date fields, provided they are included in your package. A connection that becomes available later adds automatic transfer from your industry software.

Question 5

Does hellomateo write data back to my industry software?

Accepted Answer

With most connections, data flows from your industry software to hellomateo; only some offer a return channel, often for consents. A complete synchronization in both directions is therefore not automatically part of an integration. Whether and which information hellomateo can return to your software is checked for your specific connection.

Question 6

Can I connect my CRM with hellomateo and WhatsApp?

Accepted Answer

You can connect your CRM with hellomateo via Zapier, webhooks or the API. You can use Zapier and API access in the Business package and above. Via Zapier, for example, you can create or update contacts in hellomateo and send prepared messages. For your own implementation, the API and webhooks are available. This is not a direct CRM integration: conversations are not automatically saved in your CRM. For that, the appropriate connection must be set up.

Question 7

Which package includes integrations, and are there additional costs?

Accepted Answer

Integrations and API access are included in hellomateo in the Business package and above. In addition, API costs of the integration partner may arise; these are charged by the provider of your industry software itself. The price also consists of package costs, a one-time setup fee, a separate one-time training fee and variable Meta fees without a markup. You find out the specific amounts in the consultation.

Question 8

Who sets up the connection, and how long does it take?

Accepted Answer

hellomateo sets up the connection together with you; the duration varies depending on the industry software. Depending on the system, you need access credentials or activation by your software provider. In the setup appointment, customer journeys are also set up and your staff are trained. Beforehand, during or after the personal demo, you can receive free access to the interface with sample data on request. This access has no connected industry software.

Question 9

What can the hellomateo API and webhooks do?

Accepted Answer

The hellomateo API provides access to contacts, messages, appointments and orders, among other things; webhooks report events to other systems. One example of an event is a received message. This way you can link your own process to an incoming message. Campaigns can be created as drafts via the API, but not started through it. API access is available in the Business package and above. You open the documentation under Settings > Integrations via API documentation.

Question 10

How do I connect hellomateo via Zapier?

Accepted Answer

With the dedicated hellomateo Zapier app, you can trigger actions in hellomateo from another system. These include creating or updating contacts, searching for contacts and sending messages with a template approved by Meta. You set up the workflow in your Zapier account and connect it with hellomateo. Using Zapier with hellomateo is possible in the Business package and above.

Question 11

Can I use Make or n8n with hellomateo?

Accepted Answer

Make and n8n can be connected via the hellomateo API. For this you need access to Make or an n8n instance as well as hellomateo API access, which is available in the Business package and above. You define which data is transferred and which actions are carried out in your own connection. The implementation depends on the available API functions, for example for creating contacts or sending messages.

Question 12

How does hellomateo protect data with a connection?

Accepted Answer

hellomateo hosts your data in Germany, provides a data processing agreement under Art. 28 GDPR and does not use your data to train AI models. Consents for messages are recorded per channel on the contact. hellomateo records consent and opt-outs in the activities on the contact; your customer’s confirmation appears in the chat as a message with date and time. Which data the connection transfers depends on your industry software.

Question 13

What happens if my industry software is not included?

Accepted Answer

hellomateo checks with you whether a direct connection or a connection via the API is possible. The systems mentioned are examples and not a complete list. For your own implementation, Zapier as well as Make and n8n via the API are also available in the Business package and above. Custom integration development by hellomateo is available in the Enterprise package. You can also start by importing contacts and use hellomateo without a connection.

Connect WhatsApp to your industry software

More than 2,000 customers use hellomateo

From your industry software to the WhatsApp message

Check your software

Set up the connection

Transfer data automatically

Trigger suitable messages

How the hellomateo integrations work

See contacts, orders and appointments together

Customer data becomes invitations and messages

Set up the connection together with hellomateo

Connect your CRM and own systems via API and webhooks

Start without a connection and connect later

Which occasions are hidden in your customer data?

Car dealership and workshop

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AI Telephony

AI assistant in chat

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Customer and contact management

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Review management

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Frequently asked questions about the hellomateo integrations

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