Keep a complete overview of every customer at all times.
With hellomateo, contacts are created automatically with every interaction and are continuously enriched. All relevant information, approvals and communication processes come together in a central customer profile. That way, your team always knows who they're talking to and in which context.
More than 2,000 customers use hellomateo
Structured customer data as a basis for better communication.
Companies that use hellomateo to manage contacts reach:
100%
central customer history
bundled in one profile across all channels.
+35%
faster response times
through full context directly in the chat.
+20%
higher campaign performance
through precise segmentation and clean customer data.
Your basis for all your customer communication
Contact management in hellomateo is not an isolated CRM, but the basis for your marketing. Every contact is created automatically with the first interaction and grows with every subsequent message.
360 degree view of every customer
All information is visible right next to the ongoing conversation. Regardless of whether it's WhatsApp, Instagram or another channel, the entire history is bundled in the same profile.
Full message history
Available communication channels
Marketing and transactional approvals
Custom fields and internal notes
Segment target groups in a targeted manner
Contacts can be flexibly filtered and divided into segments based on individual criteria. Whether based on location, purchase history, service cycle, channel availability, or custom features, you determine which audience receives which message. As a result, communication is precise rather than broadly distributed and your WhatsApp message is strategically controlled.
Basis for automation and performance
Contact management is closely linked to automated customer journeys and insights. Any information can be used as a trigger or evaluated. This creates a closed cycle of data, communication and analysis.
In addition, within the contact overview, you can see the turnover generated by hellomateo campaigns and see at a glance how individual contacts contribute to overall success.
Our satisfied customers report on these successes
Augenoptik Hauptsache Scharf: Mit hellomateo Zeit sparen und Kunden durch WhatsApp-Automatisierung begeistern
- 24/7 availability
- Stress-free weekend planning
- Full schedules
auric digitizes the customer journey and is already relieving 45 locations with automated WhatsApp communication via hellomateo
- 4.9 Google average rating
- 88% opening rate
- 45 active locations
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in one platform, a platform that was developed specifically for industry-specific requirements.
Inbox
Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.
Automated customer journeys
Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.
AI Telephony
Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.
AI assistant in chat
Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.
Customer and contact management
Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.
Live chat
Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.
Assessment management
Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.
WhatsApp newsletter
Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.
Postal delivery
Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.
Insights
Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.
Integrations
Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.
Frequently asked questions for customer and contact management
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Is the administration compliant with GDPR?
Are contacts created automatically?
Can I define my own fields?
Are all channels visible in a profile?