hellomateo enables digital communication for modern medical supply stores
Reduce telephone traffic, automate follow-up and full care and support your patients via WhatsApp in compliance with GDPR. With hellomateo, you optimize processes, increase service quality and relieve your team in the long term.
More than 2,000 customers use hellomateo
The daily challenges in medical supply stores
Medical supply stores are under enormous organizational pressure. Between consultation, care, prescription verification and billing, there is hardly any time for structured patient communication. At the same time, patients expect quick feedback and personal care.
High telephone volume in daily business
A large part of working time is spent on incoming calls. Patients ask about delivery status, availability of appointments or resupplies. This blocks registration and extends waiting times on site. At the same time, service quality suffers when Calls not answered immediately can be.
Subsequent and full supplies are not actively controlled
Insoles, compression stockings, or orthopedic devices must regularly renewed become. However, in practice, patients often become not systematically remembered. By doing this, go Predictable sales lost and patients may be taking care of competitors.
Time-consuming scheduling and inquiries
Consultation appointments, adjustments or collections are frequent Voted several times by telephone. If deadlines are postponed, the process starts from the beginning. That produces unnecessary administrative burden and Frustration on both sides.
GDPR uncertainty when using messengers
Many medical supply stores know that patients prefer WhatsApp, but are uncertain about privacy. The use of private accounts or the business app is not permitted. As a result, potential remains unused.
How to relieve your team and strengthen patient loyalty
Medical supply stores thrive on trust, personal advice and long-term patient relationships. This is exactly where hellomateo comes in.
With the WhatsApp Business API, you communicate in a GDPR-compliant manner via the most popular messenger in Germany. Appointment reminders, pick-up notifications or replenishing notes are sent automatically. At the same time, all inquiries end up centrally in a shared inbox. Several employees can work in parallel without losing information.
In practice, this means less telephone stress, faster response times and predictable processes for you. And above all, patients who feel well cared for.
With hellomateo, we automate your customer journey for medical supply stores
Make your patient communication predictable and efficient
In the demo, we will show you specific use cases for medical supply stores. From automated resupplies to GDPR-compliant messenger communication.
Our satisfied customers report on these successes
Sanitätshaus Nehls increases customer availability and simplifies customer inquiries with hellomateo
- 80% response rate for home visits
- 87% opening rate for WhatsApp messages
- Significantly more precise repair requests through photo upload
Seamless integration with inventory management and CRM
hellomateo can be connected to thousands of applications and integrates with existing inventory management, CRM or cash register systems.
Automatic notification when goods are received
Digital coordination of delivery or collection dates
Automated service reminders
Personalized upselling campaigns based on purchase history
Reactivation campaigns for existing customers
This creates a clearly defined business process. As soon as an order reaches a certain status, the appropriate customer communication starts automatically. This relieves your team, increases reaction speed and ensures predictability.
Make your patient communication predictable and efficient
In the demo, we will show you specific use cases for medical supply stores. From automated resupplies to GDPR-compliant messenger communication.
Frequently asked questions
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Can sequencing and full supplies be automatically reminded?
Is hellomateo GDPR-compliant for medical supply stores?
Can multiple employees access messages at the same time?
Is WhatsApp really suitable for older patients?
How quickly can I start?