Last updated:
09.03.2026
Google review
A Google review is a review that customers can leave on a company's Google Business Profile. It significantly influences local visibility in Google search results and the trust of potential new customers.
hellomateo helps companies systematically gain more Google reviews: With automated WhatsApp messages, satisfied customers are directly asked for a review at the right time.
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Google Reviews are user reviews on a company's Google Business Profile (formerly: Google My Business). They appear directly in Google search results and on Google Maps and have a significant impact on local SEO as well as the purchasing decisions of potential customers.
Why are Google Reviews so important?
Over 90% of consumers read online reviews before making a purchase decision. Businesses with many positive Google reviews rank higher in local search and are contacted more frequently. A single star improvement on average can increase sales by up to 9%.
More Google Reviews with hellomateo
The best time to request a review is immediately after a positive customer experience. hellomateo automates this process: After a purchase, delivery, or service appointment, customers automatically receive a WhatsApp message with a direct link to the Google review page. The hurdle is minimal, the conversion rate is high.
Best Practices for Google Review Requests
- Timing: Request directly after the positive experience, not weeks later.
- Personalization: Address the customer by name and refer to the specific purchase/service.
- Simple Link: Embed the Google review link directly in the message.
- No Manipulation: Only ask for honest reviews – fake reviews violate Google's guidelines.
Intercept Negative Feedback
hellomateo can detect negative sentiment and direct dissatisfied customers to internal support first – before they leave their frustration as a public 1-star review.