That is what we stand for
These values serve as central guidelines for our daily work.
Be positive
We approach challenges positively and optimistically. Our positive mindset is the first step to success.
Best in class.
We want to be the benchmark in our sector. In everything we do, we strive for the best possible result.
Customer & Partner First
Our customers and partners always come first for us. Your success is our success.
Team player.
We win as a team — collaboratively and committed to common goals.
Own your ship.
We take responsibility for our projects and always stand behind our agreements.
Brutally hands on.
We are solution-oriented. No project is too small or too big if it brings us forward.
From an idea to a platform for modern customer communication
The management behind hellomateo
Strategy, product vision and growth are responsible here.
hellomateo in figures
2021
founded
2.100+
Happy customers use hellomateo
+ million
Sent messages about hellomateo
That's what our customers say
Our customers are really taking it very well. Everything is very quick: You write to us, we can answer when it's convenient for us — and customers answer when they have time. I'm thrilled!
We wanted a way to reach our customers reliably and directly — without detours via mail or distribution services. With hellomateo, we have successfully automated marketing and customer service processes that previously took us a lot of time.
Customers who use messenger communication more often are very satisfied with it because the exchange is very convenient and easy for them.
hellomateo is used by us as another sales channel and delivers excellent results.
We are completely satisfied with hellomateo. The automations are running and we would definitely do it again. Customers love the communication and we have significantly fewer missed appointments.
When I saw what options automation would have for new and existing customer care, I chose hellomateo. I'm happy to have taken the step: My team saves time and we can serve our customers even better via WhatsApp.
Accessibility is a big advantage for us: Customers can simply write to us on WhatsApp if they need to reschedule or cancel an appointment. The hurdle to let us know is much lower than by email or telephone, which reduces no-shows during appointments. Many are also happy about the automated birthday message, which is when a small thank you comes back.
The feedback on appointment reminders and Google reviews is huge. Customers react quickly, cancel, postpone or confirm their appointment — and we are no longer flying blind. This makes our everyday lives significantly more efficient.
The average Google rating really went straight through the roof and ended up at 4.9.
Get to know us, work with us and grow with us.
hellomateo is more than just software. Here you'll find insights into our team, our media presence, and collaboration opportunities.
