One inbox for all your customer communication.
With hellomateo's central mailbox, you can control WhatsApp, email and other channels from a single interface. All inquiries come together in a structured manner. Your team works efficiently, transparently and with a full overview of every customer.
More than 2,000 customers use hellomateo
More overview. Faster answers. Less phone.
Companies that use their central mailbox with hellomateo report:
-35%
less telephone traffic
because customers can answer quickly and directly via WhatsApp or Messenger.
200%
faster response times
through clear responsibilities, status logic and AI support in chat.
100%
Team transparency
Each request is documented, assigned and comprehensible at any time.
Your central mailbox for all channels and locations
The central mailbox is more than just a chat interface. It is the operational center for your employees in marketing, service and sales in your company
All news in one place
With hellomateo's central mailbox, you can bundle all inquiries from WhatsApp, email and social media channels in a single view.
Clearly defined responsibilities within the team
Faster response times
Less phone traffic
Full transparency of every customer contact
Clear responsibilities within the team
Each request can be assigned directly to an employee or team. Status, tags and internal comments ensure that everyone involved knows what has already been done and what is still open. This creates real structure, especially when there are several locations. Support, marketing and sales work in a common platform without losing information or having to be forwarded multiple times.
Context instead of guesswork
In the central mailbox, you not only see the message, but the entire customer context. Contact details, communication history and internal notes are directly visible.
Available at a glance:
Clearly defined responsibilities within the team
Past talks
Internal notes
More pending inquiries
AI support directly in the chat
With our hellomateo AI, you receive intelligent answer suggestions directly in the writing field. Texts can be automatically formulated, adapted or linguistically optimized. Especially when there is a high volume of inquiries, this noticeably relieves your team and ensures consistent communication across all locations.
Our satisfied customers report on these successes
Augenoptik Hauptsache Scharf: Mit hellomateo Zeit sparen und Kunden durch WhatsApp-Automatisierung begeistern
- 24/7 availability
- Stress-free weekend planning
- Full schedules
auric digitizes the customer journey and is already relieving 45 locations with automated WhatsApp communication via hellomateo
- 4.9 Google average rating
- 88% opening rate
- 45 active locations
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in one platform, a platform that was developed specifically for industry-specific requirements.
Inbox
Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.
Automated customer journeys
Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.
AI Telephony
Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.
AI assistant in chat
Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.
Customer and contact management
Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.
Live chat
Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.
Assessment management
Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.
WhatsApp newsletter
Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.
Postal delivery
Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.
Insights
Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.
Integrations
Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.
Frequently asked questions about the central mailbox
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Can multiple employees work on one WhatsApp number?
The central mailbox can usually be used immediately after onboarding, as soon as your WhatsApp business number has been verified.
Does hellomateo also work on the go?
Can I integrate existing customer data?
Is the use of hellomateo GDPR compliant?
Can multiple sites be managed separately?
Is the central mailbox only intended for WhatsApp?