More e-commerce sales through messenger communication from hellomateo
Reduce cart abandonments, automate status updates, and turn support into a real sales channel. With hellomateo, you accompany your customers along the entire customer journey and measurably increase conversion and customer loyalty.
More than 2,000 customers use hellomateo
The biggest challenges in e-commerce
Speed is decisive in online retail. Customers expect immediate answers, transparent processes and personal support. At the same time, advertising costs, return rates and competitive pressure are increasing.
High shopping cart abandonments
Many customers cancel the checkout as the last step. There is often a lack of a quick query option or a small impulse to close. Every uncompleted purchase costs you revenue even though the customer had already intended to buy.
Overloaded customer service
Questions about delivery status, returns or product details are sent via email, social media or telephone. Without a central structure, chaos ensues. Response times are lengthening and negative reviews are the result.
Decreasing customer loyalty
A first-time purchase is expensive. But without targeted post-communication, it often stays that way. Repurchases and cross-selling potential are not systematically used.
High competitive pressure
Customers compare prices in seconds. Differentiation comes from service, speed and proximity. Anyone who does not communicate digitally and personally here loses market share in the long term.
From support channel to revenue driver
hellomateo combines customer service, marketing and sales in one platform.
With WhatsApp, you can accompany your customers along the entire customer journey. From initial inquiries to automated order confirmations to personalized campaigns.
Abandoned shopping carts can be automatically reminded. Delivery updates are sent directly as a push message. Questions are answered centrally within the team. And with targeted newsletters, you can increase repurchases and shopping cart values.
The result is clearly measurable: faster response times. Higher conversion. More repurchases.
Turn your messenger into a sales channel for your online shop
In the demo, we will show you specific use cases for online shops. From automated shopping cart abandonment flows to personalized WhatsApp marketing.
Our satisfied customers report on these successes
Oui increases sales by > 400% with WhatsApp marketing from hellomateo
- 458% sales growth compared to the previous year
- 83% opening rate in the WhatsApp channel
- 661% growth of the customer base in the WhatsApp channel
Seamless integration with your e-commerce ecosystem
hellomateo can be connected to common shop, CRM and marketing systems. events such as:
Order completed
Payment failed
Item shipped
Product available again
Customer inactive for X days
can automatically trigger messenger messages. This creates data-based communication instead of manual individual actions.
You save time, reduce errors, and increase your team's efficiency.
Turn your messenger into a sales channel for your online shop
Frequently asked questions
Book a non-binding consultation
We would be happy to introduce hellomateo to you in a personal call.
Or send us an email:
Is WhatsApp marketing in e-commerce possible in compliance with GDPR?
How quickly can I start?
Is messenger marketing really worth it over email?
Is hellomateo suitable for larger shops?
Can I automatically remind shopping cart cancellations?