The AI assistant for modern customer loyalty via WhatsApp and Co.
Automate your customer contact with artificial intelligence - GDPR-compliant, industry-specific and effective via WhatsApp, email, letter or telephone.
More than 2,000 customers use hellomateo
Automated customer communication that has a measurable effect
The right news at the right time via the right channel. AI-powered, industry-optimized, and fully automated. For more turnover with less effort.
98% opening rate
Reach your customers where they actually read. WhatsApp combines with mail and email for maximum impact.
AI saves up to 50% of manual inquiries
AI assistants and automated workflows relieve marketing, sales and service. More productive with the same resources. Your teams become significantly more productive with consistent capacities.
Medical depth
Whether it's replenishment, aftersales, appointment reminders or purchase activation: immediately ready for use and integrated.
Messenger becomes a revenue engine
Marketing, sales, service, AI and automation managed centrally. GDPR-compliant and scalable.
3x more reviews
Automated review requests increase visibility and local conversion.
+30%
Activated revenue
Reactivate existing customers, increase repurchases and activate potential along the entire customer journey.
Designed for measurable results in your industry.
hellomateo is not a standard solution. Whether you're an optician, hearing care professional, car dealership, e-commerce or enterprise requirements: We know your processes, your challenges and your revenue levers.
Digital customer communication for modern opticians. Increase the rate of multiglasses. Automate customer engagement.
Digital customer journey for hearing care professionals to increase recovery rates
Digital customer communication for car dealerships that want to sell more and secure service revenue
More revenue for your fashion retailer through digital customer loyalty
Furniture & kitchen stores increase sales, efficiency and customer loyalty with hellomateo
Electronic trade rethought: More turnover, less telephone chaos, stronger customer loyalty
How gyms sign more contracts and reduce cancellations with hellomateo
Digital customer communication for banks and insurance companies with hellomateo
hellomateo enables digital communication for modern medical supply stores
Scalable messenger communication for enterprise companies
More e-commerce sales through messenger communication from hellomateo
Why companies rely on hellomateo
Unsere Kunden bekommen eine Terminerinnerung, Geburtstagsglückwünsche oder eine kurze Info – und drücken nach dem Termin einfach auf ein Knöpfchen, wenn etwas nicht passt. In dem Moment liegt der Ball wieder bei uns und wir können sofort reagieren. Dadurch fühlt der Kunde sich gesehen, gehört und wertgeschätzt und merkt: Bei uns ist er wirklich auf Platz 1 und geht nicht unter. Und für uns ist der Aufwand dabei so gering – das ist einfach grandios.
WhatsApp kommt bei unseren Kunden durchweg positiv an – sogar viele ältere Kunden nutzen es ganz selbstverständlich. Die Geburtstagsgrüße geben immer wieder eine super Resonanz, und schon allein die Bewertungen, die wir über WhatsApp erhalten, sind die Investition wert. Mit hellomateo schaffen wir eine Struktur, die unseren Wiedererkennungswert erhöht und trotzdem keine zusätzliche Arbeit macht, wenn man es einmal richtig durchdacht hat.
Ich bin begeistert von der Idee, Kunden über WhatsApp kontaktieren zu können, alles in einem Tool gebündelt zu haben und analysieren zu können, wie erfolgreich die Kommunikation mit den Kunden ist. Ich kann's nur empfehlen — und bin begeistert von diesen innovativen Gedanken von hellomateo.
Gerade im B2B-Bereich sind oftmals nur Info-E-Mail-Adressen hinterlegt — und dann bekommen das nicht alle mit. Wenn wir unsere Kunden über hellomateo erreichen, sind die Abverkäufe dementsprechend höher, weil viel mehr davon erfahren.
Für mich ist es einfach wichtig, dass die Zeit im Store verbracht wird — von allen Mitarbeitern, zu jeder Zeit — und dass sie nicht mit anderen Themen beschäftigt sind. Da hat hellomateo gute Konzepte, das sollte sich eigentlich jeder anschauen. Wer das nicht macht, ist selber schuld.
Our customers are really taking it very well. Everything is very quick: You write to us, we can answer when it's convenient for us — and customers answer when they have time. I'm thrilled!
We wanted a way to reach our customers reliably and directly — without detours via mail or distribution services. With hellomateo, we have successfully automated marketing and customer service processes that previously took us a lot of time.
Customers who use messenger communication more often are very satisfied with it because the exchange is very convenient and easy for them.
hellomateo is used by us as another sales channel and delivers excellent results.
More revenue. Less effort. With hellomateo.
Test hellomateo free of charge or get a personal consultation showing you how to integrate hellomateo into your industry.
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in a platform that was developed specifically for industry-specific requirements.
Inbox
Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.
Automated customer journeys
Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.
AI Telephony
Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.
AI assistant in chat
Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.
Customer and contact management
Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.
Live chat
Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.
Assessment management
Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.
WhatsApp newsletter
Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.
Postal delivery
Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.
Insights
Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.
Integrations
Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.
From manual communication to automated revenue growth
With hellomateo, messenger communication becomes a strategic infrastructure for marketing, sales and service. AI-powered, automated and industry-specific.
Without hellomateo
generic tools unrelated to the sector
None ready-made customer trips
Communication is manual and unstructured
Marketing, sales and service Work separately
Low opening rates
Untapped sales potential
More effort with the same staff
With hellomateo
Prefabricated industry-specific customer trips
Automated activation along the entire customer journey
AI assistant for support, marketing, and lead tracking
Central mailbox for all locations and teams
Up to 98% opening rates
Measurable impact on sales, reviews and existing customers
More productive employees using existing resources
Upcoming webinar
Phone AI launch
No time for the phone? Our new Voice AI is taking over. Experience live how our new telephone AI automatically accepts, qualifies and forwards — around the clock.
Resources for modern customer communication
Practical know-how, real use cases and strategic insights about WhatsApp, automation and digital customer journeys with hellomateo.
Data protection that meets enterprise standards
hellomateo processes your data exclusively within the EU, in compliance with GDPR and audit-proof. With clearly documented processes, AV contract and AI functions in protected EU environments. Your data remains your data.
100% GDPR
conforming
AI security
No use of your data for model training
Made in Germany
compliant with data protection
Frequently asked questions
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What is hellomateo exactly?