The AI assistant for modern customer loyalty via WhatsApp and Co.
Automate your customer contact with artificial intelligence - GDPR-compliant, industry-specific and effective via WhatsApp, email, letter or telephone.
More than 2,000 customers use hellomateo
Automated customer communication that has a measurable effect
The right news at the right time via the right channel. AI-powered, industry-optimized, and fully automated. For more turnover with less effort.
Über 90 % Öffnungsrate
Reach your customers where they actually read. WhatsApp combines with mail and email for maximum impact.
AI saves up to 50% of manual inquiries
AI assistants and automated workflows relieve marketing, sales and service. More productive with the same resources. Your teams become significantly more productive with consistent capacities.
Medical depth
Whether it's replenishment, aftersales, appointment reminders or purchase activation: immediately ready for use and integrated.
Messenger becomes a revenue engine
Marketing, sales, service, AI and automation managed centrally. GDPR-compliant and scalable.
3x more reviews
Automated review requests increase visibility and local conversion.
+30%
Activated revenue
Reactivate existing customers, increase repurchases and activate potential along the entire customer journey.
Designed for measurable results in your industry.
hellomateo is not a standard solution. Whether you're an optician, hearing care professional, car dealership, e-commerce or enterprise requirements: We know your processes, your challenges and your revenue levers.
Digital customer communication for modern opticians. Increase the rate of multiglasses. Automate customer engagement.
Digital customer journey for hearing care professionals to increase recovery rates
Digital customer communication for car dealerships that want to sell more and secure service revenue
More revenue for your fashion retailer through digital customer loyalty
Furniture & kitchen stores increase sales, efficiency and customer loyalty with hellomateo
Electronic trade rethought: More turnover, less telephone chaos, stronger customer loyalty
How gyms sign more contracts and reduce cancellations with hellomateo
Digital customer communication for banks and insurance companies with hellomateo
hellomateo enables digital communication for modern medical supply stores
Scalable messenger communication for enterprise companies
More e-commerce sales through messenger communication from hellomateo
Why companies rely on hellomateo
Wenn das Telefon klingelt, musst du erst deine Arbeit unterbrechen und dann den Richtigen finden, der weiß, was mit dem Auto ist. Per WhatsApp fragt der Kunde ‚Wie weit ist mein Auto?' – und die Antwort ist: ‚Gerade in der Wäsche, noch 15 Minuten.' Das ist so viel einfacher.
Alles, was manuell ist, ist einfach nicht mehr zeitgemäß. Was automatisch geht, wird erstens gemacht – und zweitens kostet es keine Zeit.
Das ist ein ganz wichtiges Digitalisierungsprojekt mit einem extrem konkreten Nutzen – der Effekt ist für den Händler sehr schnell sichtbar und spürbar. Die Zusammenarbeit mit hellomateo macht großen Spaß.
Die Kunden sind super happy, dass sie Neuigkeiten und Aktionen ganz bequem per WhatsApp erhalten – so sind sie immer top informiert. Wir konnten durch hellomateo die Kundenbindung definitiv stärken und ausbauen.
Bei einer E-Mail ist immer eine gewisse Distanz drin. Eine WhatsApp ist eine persönliche Nachricht, wie man sie sonst von Freunden und Familie bekommt – da sind wir echt happy, dass wir so dicht am Kunden dran sind.
Unsere Kunden bekommen eine Terminerinnerung, Geburtstagsglückwünsche oder eine kurze Info – und drücken nach dem Termin einfach auf ein Knöpfchen, wenn etwas nicht passt. In dem Moment liegt der Ball wieder bei uns und wir können sofort reagieren. Dadurch fühlt der Kunde sich gesehen, gehört und wertgeschätzt und merkt: Bei uns ist er wirklich auf Platz 1 und geht nicht unter. Und für uns ist der Aufwand dabei so gering – das ist einfach grandios.
WhatsApp kommt bei unseren Kunden durchweg positiv an – sogar viele ältere Kunden nutzen es ganz selbstverständlich. Die Geburtstagsgrüße geben immer wieder eine super Resonanz, und schon allein die Bewertungen, die wir über WhatsApp erhalten, sind die Investition wert. Mit hellomateo schaffen wir eine Struktur, die unseren Wiedererkennungswert erhöht und trotzdem keine zusätzliche Arbeit macht, wenn man es einmal richtig durchdacht hat.
Ich bin begeistert von der Idee, Kunden über WhatsApp kontaktieren zu können, alles in einem Tool gebündelt zu haben und analysieren zu können, wie erfolgreich die Kommunikation mit den Kunden ist. Ich kann's nur empfehlen — und bin begeistert von diesen innovativen Gedanken von hellomateo.
Gerade im B2B-Bereich sind oftmals nur Info-E-Mail-Adressen hinterlegt — und dann bekommen das nicht alle mit. Wenn wir unsere Kunden über hellomateo erreichen, sind die Abverkäufe dementsprechend höher, weil viel mehr davon erfahren.
More revenue. Less effort. With hellomateo.
Test hellomateo free of charge or get a personal consultation showing you how to integrate hellomateo into your industry.
Features for all your customer communications
hellomateo combines messaging, automation and omnichannel strategies in a platform that was developed specifically for industry-specific requirements.
Central Inbox
hellomateo brings together WhatsApp, email, Instagram and Facebook Messenger in one inbox. Multiple staff members write via the same WhatsApp number and assign conversations.
Automated customer journeys
Customer journeys in hellomateo send invitations automatically based on a date or event. You set the message and follow-up steps and check the progress per contact. Business and above.
AI Telephony
hellomateo AI telephony takes calls, answers questions and sends the booking link via WhatsApp after consent. From €80 per month with 500 free minutes; additional minutes are charged on top.
AI assistant in chat
The hellomateo AI assistant answers questions in WhatsApp, Instagram and Facebook Messenger with your knowledge. Can be added, selectable in Business Plus, included in Enterprise.
Appointment booking
With hellomateo, customers book appointments themselves on your booking page. You set services and calendars. Add-on module: €25 per month, regardless of the number of locations.
Customer and contact management
hellomateo connects contact data, conversations and consent per channel. You read notes on the contact and build recipient lists with your own filter rules.
Contact through your website
A hellomateo button on your website takes visitors to WhatsApp and other channels. For connected channels, your team replies in the Central Inbox.
Review management
With hellomateo you request Google reviews, read reviews and reply to them. In the Business package and above, customer journeys send the review request automatically.
WhatsApp newsletter
With hellomateo you send WhatsApp newsletters to customers who have given consent. You choose recipients, schedule the send and see per recipient whether the message was read.
Postal mailing
With hellomateo you design and send letters with a WhatsApp QR code. Can be added in Business, selectable in Business Plus, included in Enterprise.
Insights
hellomateo Insights shows messages, read rate, contacts and reviews. With the respective modules, analytics on AI inquiries and appointments are added.
Integrations
Depending on the connection, hellomateo transfers contacts, orders and appointments from your industry software. More than 70 direct integrations are available in Business and above.
From manual communication to automated revenue growth
With hellomateo, messenger communication becomes a strategic infrastructure for marketing, sales and service. AI-powered, automated and industry-specific.
Without hellomateo
generic tools unrelated to the sector
None ready-made customer trips
Communication is manual and unstructured
Marketing, sales and service Work separately
Low opening rates
Untapped sales potential
More effort with the same staff
With hellomateo
Prefabricated industry-specific customer trips
Automated activation along the entire customer journey
AI assistant for support, marketing, and lead tracking
Central mailbox for all locations and teams
Over 90% open rate
Measurable impact on sales, reviews and existing customers
More productive employees using existing resources
Resources for modern customer communication
Practical know-how, real use cases and strategic insights about WhatsApp, automation and digital customer journeys with hellomateo.
Data protection that meets enterprise standards
hellomateo processes your data exclusively within the EU, in compliance with GDPR and audit-proof. With clearly documented processes, AV contract and AI functions in protected EU environments. Your data remains your data.
GDPR-
compliant
AI security
No use of your data for model training
Made in Germany
compliant with data protection
Frequently asked questions
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