The hellomateo blog
Here you will find in-depth know-how about WhatsApp, AI-supported customer communication, automation, existing customer marketing, messenger communication for companies.
Articles worth reading in particular
![Set up WhatsApp Business Auto Reply — Quick Guide [2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dd05228900f9fa9834bd4_whatsapp-automatische-antwort.avif)
Set up WhatsApp Business Auto Reply — Quick Guide [2025]
With automatic Reply messages Is there for them in the WhatsApp Business App provides a practical way to your customers in the digital chat channel automatically greet And in a flash one first reaction to show. Because day-to-day business is often stressful; you can't always respond personally to incoming messages and write back to the customer immediately.
But there are also many other reasons why it makes sense to use automatic reply messages when using the WhatsApp Business app. With this Quick guide Automatic answers are set up in a flash!

hellomateo Insights - In-depth analyses for data-based decisions
At hellomateo, we are in close contact with the users of our software and use their feedback to continuously develop and improve hellomateo. That is why we have recently integrated several new functions for analyzing, overview and evaluating a wide range of data into hellomateo. From now on, you will receive all relevant information about your customers, marketing campaigns, customer communication and your Google reviews at a glance. The information is presented in real time on clear dashboards and thus supports you in making strategic marketing decisions.
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Online marketing with WhatsApp newsletter — 5 ideas for promotional campaigns to Santa Claus
On December 6th, Santa Claus moves from door to door again, all kinds of boots or stockings are ready to be filled. St. Nicholas Day is also an integral part of the pre-Christmas period for retail and online retail. The advertising opportunities in connection with Santa Claus are almost unlimited. In this blog article, we have put together 5 ideas for promotional campaigns related to Santa Claus. In addition, you will immediately find the right template for every advertising idea to draw the attention of your customers via WhatsApp. By the way: In another blog article, we have already told you 15 message templates about WhatsApp summarized.

How do you react to negative online reviews on Google, Trustpilot and other online portals?
Negative reviews are not a risk, but a real one Opportunity for your business. Answered correctly, they strengthen the trust, improve your online reputation and can even convince new customers. In this article, you will learn how to respond to criticism professionally, actively positive Google reviews collect and with targeted Assessment management increase your ranking and company success in the long term.

WhatsApp or SMS? What is more suitable for marketing and customer communication in companies?
It is no secret anymore that the results-oriented use of email marketing is very challenging. Many factors, such as changes in data protection on iOS or poor conversion rates (conversion rates), make companies need strong alternatives. Using Messenger appears to be a good choice.
Are messengers such as WhatsApp or SMS a suitable choice for marketing activities? We compare WhatsApp and SMS and give our assessment.

Comparison: Customer communication with messenger or email marketing
Digitalization is a key driver of change in all areas of business. The marketing world is also undergoing a change. End customers have ever higher expectations and are being bombarded with promotional offers from all sides. As a result, attention span decreases enormously and many traditional promotional emails end up directly in an “advertising folder” or directly in spam.
We will show you the advantages of messenger channels as central communication channels with customers compared to the traditional email approach.

Acquiring new customers through positive Google reviews
Google reviews have a great influence on Acquisition of new customers and turnover. Too few or poor reviews can scare off potential customers. In this article, you'll learn how to target more positive reviews collect and improve your visibility on Google.

Messenger data protection - What do users of WhatsApp and Co. think about it?
When it comes to data protection, messengers such as WhatsApp, Facebook Messenger and Telegram are repeatedly criticized. The handling of personal data is always discussed and is the focus of attention. In this article, you can find out what users of these services really think about it and what the data protection status of the most-used services is.

Instructions: Use WhatsApp and WhatsApp Business on multiple devices
The WhatsApp messenger service is the most popular messenger worldwide. More than 100 billion messages are sent via the Facebook (or Meta Platforms) application. As a result of the increasing digitization and use of multiple devices, the need to use the messenger app on several devices at the same time is of course also growing. Here we explain how you can use your private account on several devices at the same time and how you can use WhatsApp Business with several smartphones at the same time.









