The hellomateo blog
Here you will find in-depth know-how about WhatsApp, AI-supported customer communication, automation, existing customer marketing, messenger communication for companies.
Articles worth reading in particular
![Set up WhatsApp Business Auto Reply — Quick Guide [2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dd05228900f9fa9834bd4_whatsapp-automatische-antwort.avif)
Set up WhatsApp Business Auto Reply — Quick Guide [2025]
With automatic Reply messages Is there for them in the WhatsApp Business App provides a practical way to your customers in the digital chat channel automatically greet And in a flash one first reaction to show. Because day-to-day business is often stressful; you can't always respond personally to incoming messages and write back to the customer immediately.
But there are also many other reasons why it makes sense to use automatic reply messages when using the WhatsApp Business app. With this Quick guide Automatic answers are set up in a flash!

hellomateo Insights - In-depth analyses for data-based decisions
At hellomateo, we are in close contact with the users of our software and use their feedback to continuously develop and improve hellomateo. That is why we have recently integrated several new functions for analyzing, overview and evaluating a wide range of data into hellomateo. From now on, you will receive all relevant information about your customers, marketing campaigns, customer communication and your Google reviews at a glance. The information is presented in real time on clear dashboards and thus supports you in making strategic marketing decisions.
All blog articles

Black Friday 2025 - Top 4 Vorlagen für WhatsApp Marketing
Es ist wieder soweit: Der Black Friday 2025 steht an. Millionen Email Newsletter mit den diesjährigen Angeboten werden von Unternehmen an Kunden verschickt. Dabei wird ein Großteil der verschickten Email Newsletter aber überhaupt nicht von den Kunden gelesen werden. Deshalb sagen wir: Es ist Zeit mit Kunden dort zu kommunizieren, wo sie sich sowieso aufhalten – nämlich auf Messengern wie WhatsApp, der von mehr als 60 Millionen Deutschen aktiv genutzt wird.
In diesem Artikel präsentieren wir Ihnen vier aufregende WhatsApp Newsletter Vorlagen für verschiedene Branchen, die nicht nur Angebote, sondern auch Mehrwert und Begeisterung bieten. Tauchen Sie ein in die Welt des Black Friday-Shoppings, lassen Sie sich von kreativen Nachrichten und verlockenden Angeboten inspirieren und erfahren Sie, wie auch Ihr Unternehmen WhatsApp nutzen kann, um Ihre Kunden auf innovative Weise anzusprechen und Umsätze zu steigern.

Use Telegram Messenger in a web browser and desktop application
Telegram Messenger is becoming increasingly popular all over the world. The Telegram app now has 700 million monthly active users (Source: 2022 Statista). In order to establish a better relationship with customers, more and more companies are also present on Telegram. Since answering customer inquiries and private messages on a smartphone often takes more time and is less clear than on a computer, this article describes how Telegram can be set up and used in a web browser and in the desktop application. Especially with an increased volume of messages, setting up Telegram in the web or desktop version is worthwhile.
![The powerful WhatsApp marketing tool for your company [June 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc34a2fd2544a62f08d3_665e44834e2dff6f3e443772_whatsapp-marketing-tool.avif)
The powerful WhatsApp marketing tool for your company [June 2024]
WhatsApp is one of the most effective channels in digital marketing today. With professional WhatsApp marketing tools Do companies ship Newsletters with extremely high opening rates, personalize content and increase sustainably Sales and customer loyalty. Read this article to find out why Hellomateo is a powerful WhatsApp marketing tool and how you can yours WhatsApp newsletter campaigns implement successfully.
![Chatbot in customer service — tips & guidance for companies [June 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc3431dffef85a4ccb20_6864db7edfc7e06a2b4e6321_chatbot-kundenservice.avif)
Chatbot in customer service — tips & guidance for companies [June 2025]
Imagine your customers getting 24/7 immediate answer — regardless of whether it's in the middle of the night, on the weekend, or during a rush on Monday morning. This is exactly what enable modern chatbots in customer service.
What used to be a simple, rule-based FAQ automation has now developed into a real customer communication booster: AI-powered chatbotswho not only understand what is meant, but also think along — saving time, money and nerves in the process.

Messenger data protection - What do users of WhatsApp and Co. think about it?
When it comes to data protection, messengers such as WhatsApp, Facebook Messenger and Telegram are repeatedly criticized. The handling of personal data is always discussed and is the focus of attention. In this article, you can find out what users of these services really think about it and what the data protection status of the most-used services is.
![Applying via WhatsApp: Message templates for companies [June 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc337999e73c8d99831e_666a555761e84407ecad272e_bewerbung-per-whatsapp.avif)
Applying via WhatsApp: Message templates for companies [June 2024]
WhatsApp has established itself as an indispensable means of communication in everyday life and is also increasingly being used in a corporate context. Especially in the area of recruiting, WhatsApp can be a valuable addition to speed up application processes and optimize communication with potential candidates. In this post, we'll show you the benefits of WhatsApp Recruiting and present exemplary WhatsApp templates with which you can make your applicant management particularly efficient.
![Bitrix24 and WhatsApp integration — guide [October 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc324294db02710c2459_64bf78ad8d9a87a0c4286bc5_Blog-Graphic_WhatsApp-Integration-Bitrix24-Header.avif)
Bitrix24 and WhatsApp integration — guide [October 2023]
![How to create a WhatsApp quick reply [August 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc32800a69760455e1d0_64ff5fa81087651ffc21df77_whatsapp-schnellantworten.avif)
How to create a WhatsApp quick reply [August 2024]
If you have already successfully entered the Customer communication via WhatsApp Business Have you started, you certainly know the WhatsApp quick replies. This feature gives you the opportunity to optimize customer interaction right from the start and save valuable time in the process. But what exactly is behind WhatsApp Quick Answers?

Applying via WhatsApp: The modern way to contact
Die Application via WhatsApp makes recruiting faster, more personal and significantly more modern. Companies reach candidates directly in Messenger, simplifying Application process and increase their attractiveness in Generation Z. In this article, you'll learn how WhatsApp Recruiting works, what benefits it offers and what you're looking for Data protection view must pay attention.
![Automatic welcome message in WhatsApp - All info & 5 message templates [August 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc32fe2c829bbc1872b9_64e878d43f5f37f9be1c0e69_whatsapp-automatische-begrue%25C3%259Fung.avif)
Automatic welcome message in WhatsApp - All info & 5 message templates [August 2024]
With automatic welcome messages and WhatsApp message templates Make the initial contact with your customers professional, fast and consistent. Instead of unanswered inquiries, worry autoresponder for customers to immediately know that their message has been received — and what happens next. In this article, you'll learn how automatic replies in WhatsApp Business work when they are shipped and how do you with finished templates Start customer communication efficiently right away.










