Domenik Fox
CEO and Co-Founder
Domenik Fox is co-founder and CEO of hellomateo. He is responsible for Customer Success, Customer Engineering, Finance and Product. A particular focus of his work is on the continuous development of the product and the design of new features. In terms of content, he focuses primarily on automated and personalized customer communication, multichannel marketing and digital customer journeys. Together with Christian Strauch and Philipp Steinrötter, he is continuously developing hellomateo into a central platform for modern customer experience in SMEs.

Before founding hellomateo, Domenik Fox worked at SAP for several years. As a supply chain innovation consultant, he supported international companies in the digital transformation of logistics processes and was responsible, among other things, for end-to-end GoLives with SAP EWM and SAP GTT. He was also active as a lecturer at the Baden-Wuerttemberg Cooperative State University, where he taught students in the areas of storytelling, entrepreneurship and business models.
Domenik Fox brings profound expertise in artificial intelligence, digitization and B2B software. His focus is on developing a scalable software solution for automated customer journeys. In this blog, he shares practical insights for companies that want to make their customer communication more efficient and strategically develop their customer experience.
![Using WhatsApp Business with a landline number - Instructions [November 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc5e52b27f0e820e3d2e_64d9f07e34316920371bb1ea_Festnetznummer%25201.avif)
Using WhatsApp Business with a landline number - Instructions [November 2024]
More and more companies rely on WhatsApp Business in customer communication and benefit from Opening rates over 90% and one personal exchange with their customers. Particularly practical: WhatsApp Business can also be used with a Landline number use. In this article, you'll learn how the Setup with landline number works and what companies should pay attention to.
![Use WhatsApp Business in a web browser and desktop application [September 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc5dcab32e4e7a2674cd_64d9e8e4d6d6a3ceb025230f_WhatsApp%2520Business%2520auf%2520dem%2520Laptop%25201.avif)
Use WhatsApp Business in a web browser and desktop application [September 2024]
WhatsApp Business is being used by more and more companies for customer communication used. Just on desktop or in web browser Are customer inquiries clear clearer and more efficient edit as on the smartphone. In this article, you'll learn how to WhatsApp Business in a browser and as a desktop app Can use which differentials There are and what companies should pay attention to.
![WhatsApp Business Autoresponder — All Information & Instructions [August 2025]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc5b7e96a34d786c8bff_66507ffe1e7776a5e17cb9e6_whatsapp-autoresponder.avif)
WhatsApp Business Autoresponder — All Information & Instructions [August 2025]
If you're already successful with WhatsApp Business communicate, you probably know the WhatsApp autoresponder. This feature helps you to answer customer inquiries automatically and in doing so to save valuable time.
But what exactly is behind it? The WhatsApp autoresponder — also known as Quick answers or automatic answers— are predefined text messages, with which you frequently asked questions Answer quickly and efficiently. It also allows you to communicate proactively, such as by sending welcome messages or automatically providing important information.
In this article, you'll learn how to Using autorespondersto instantly greet customers and start valuable interactions. We will also show you Quick Reply Examplesthat make it easier to get started. Information in curly brackets, such as {{text modules}}, can be individually adjusted to personalize automatic messages.
![Verify WhatsApp Business Account — Here's How [December 2024]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc5a1376098a136d196a_64d3aa0e75546a31c01b1f49_WhatsApp%2520Business%25201.avif)
Verify WhatsApp Business Account — Here's How [December 2024]
WhatsApp has introduced a new feature: Businesses can your Get account verified. Visitors to the WhatsApp company profile will be successfully verified by a small green hook In which company profile displayed. That makes for more trust with prospective buyers of your company and increases your sales! You can also set yourself apart from your competitors through WhatsApp Business Verification. But how does the verification process work?

Using WhatsApp Broadcast for online marketing? I'd rather not!
The broadcast function is available to users in both the normal and WhatsApp business apps. This allows you to send the same WhatsApp message to a large number of contacts. It would therefore be a good idea for companies to use this broadcast function for a WhatsApp newsletter. In this blog article, you will learn exactly why that is not possible and who the WhatsApp broadcast function is actually intended for.

How much do WhatsApp newsletters cost for companies in 2026?
WhatsApp newsletters are a real success story in the marketing world. More and more companies are sending newsletters to their customers via WhatsApp and are impressed by the high opening, response and conversion rates. But how much do WhatsApp newsletters actually cost right now? How are the costs made up? There are all the details about this in this article.
![Shopify and WhatsApp integration guide [October 2023]](https://cdn.prod.website-files.com/68b19e5233a4641b9e2e4f95/692dcc4d52b27f0e820e3977_64be78f5ce12f059efbec856_Whatsapp-in-shopify-integration.avif)
Shopify and WhatsApp integration guide [October 2023]
With the WhatsApp—Shopify integration Bring customer communication and e-commerce to one place. Instead of using isolated tools, use WhatsApp directly for customer service, Order info and automated messages. In this article, you'll learn how to integrate WhatsApp with Shopify, the benefits of it, and how to make processes more efficient and scalable.

Without risks and side effects: WhatsApp for pharmacies
Digitalization does not pass by any sector without a trace. This is also the case with pharmacies: Competition from online retail is increasing, customers want more digital offers, the e-prescription should be available and at the same time, with the Digital Supply Act, there is now also a legal framework that underlines the advancing digitalization in this industry. A lot is therefore changing — time to reform customer communication as well. In the following article, you will learn how you as a pharmacy can use WhatsApp in customer communication to successfully complete the digital transformation.

Acquiring new customers through positive Google reviews
Google reviews have a great influence on Acquisition of new customers and turnover. Too few or poor reviews can scare off potential customers. In this article, you'll learn how to target more positive reviews collect and improve your visibility on Google.







