hellomateo is your central platform for customer communication

Bundle all messages from WhatsApp, Instagram, email and other channels in one inbox. Your team works in a structured way, assigns calls and keeps track of everything at all times.

Create automated message routes that start with events defined by you. In this way, you support prospects and existing customers in a targeted manner along their entire customer journey.

Answer calls automatically, even outside of your opening hours. The AI answers questions, documents conversations and passes on important concerns to your team.

Get recurring inquiries answered automatically. The AI supports your team in chat, reacts immediately and remains individually tailored to your company.

Manage all contacts centrally, segment target groups flexibly and respond to every request with full context. This makes communication personal and efficient.

Integrate a chat directly on your website and enable real-time contact. Visitors reach you immediately and your team answers centrally from the inbox.

Request reviews automatically and keep an eye on new reviews. In this way, you strengthen your visibility on Google and actively protect your online reputation.

Send personalized campaigns directly from your customer's messenger. With a high opening rate, you can reach your target group reliably and without spam folders.

Complement digital campaigns with automated letter delivery. In this way, you can also reach customers without messengers and combine online and offline communication.

Keep an eye on metrics such as open rates, responses, and conversions. With clear reports, you can see which measures are working and where there is potential for optimization.

Integrations Connect hellomateo with your industry system, CRM, shop or other tools. Data is automatically synchronized and your processes run efficiently in the background.