hellomateo AI: Excellent customer service and less workload thanks to artificial intelligence
Veröffentlicht am
29.11.2024
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Im unverbindlichen Gespräch zeigen wir Ihnen, wie Sie Kunden per WhatsApp zu Terminen einladen und Anfragen gemeinsam im Team beantworten. Zusammen schauen wir, welche Abläufe sich in Ihrem Betrieb sinnvoll automatisieren lassen.
Customer service challenge
Many companies are struggling with a variety of recurring inquiries — from opening hours to order status to product questions. Without automation, this means for the Customer service and your business:
- Hoher manual effort for handling similar requests
- Monotonous work by formulating redundant service responses
- Missing toolsto make processes more efficient and faster
- Less turnover due to aborted purchase processes due to long response times or generally low service quality
- Poor customer satisfaction and negative online reviews
- Elaborate refund processes due to incorrect orders
For customers Is the result just as uninspiring:
- Long response times, increasing customer frustration
- Inaccurate standard answers, which are often of little help
- Impersonal customer service due to sometimes inappropriate message templates
- Erroneous ordersbecause customers don't want to wait for a response from the service department
The result? Customers are dissatisfied, personnel resources are invested in tasks with low added value and your company loses revenue.
The solution: hellomateo's practical AI tools
With hellomateo AI, customer communication becomes more efficient, faster and more personal. Hellomateo AI offers features that help with all messages. Both with individually formulated Responding to customer concerns, as well as when wording Message templates and WhatsApp newsletters for automated messages.
- tenders
Bullet or abbreviated answers can be converted into formulated, easy-to-understand texts at the push of a button. Ideal for formulating accurate and professional messages.
- Abbreviate
For concise and to the point communication: hellomateo AI condenses messages without losing important content.
- Make it longer
When more context is needed, hellomateo AI usefully expands texts and adds relevant details. Customers associate longer messages with a better level of service.
- Easy language
With this function, hellomateo AI adjusts the tone and formulates texts in such a way that they are easy for everyone to understand. Perfect for a wide audience and conversations with language barriers.
- Customize expression
hellomateo AI can write messages in various styles: professional, relaxed, direct, secure or friendly. Companies can flexibly tailor the tone of their communication to the target group and the respective conversation.
Thanks to hellomateo AI, you no longer have to laboriously formulate a single message. Simply type a few bullet words into the input field and press “write out”. If the tone of voice is inappropriate for the respective customer, you can optimize the text by clicking on “Customize printout.” This means that almost every service request is answered within a few seconds.
Message templates, automated messages and newsletters — a number of useful features for customer service and marketing
All messages in hellomateo can be formulated using the AI function. Including message templates and WhatsApp newsletters! This makes customer communication easier in all aspects.
Message templates and text modules
hellomateo contains message templates and text modules with which you can answer incoming customer inquiries on frequently occurring topics within a very short time. And with the handy web widget to get in touch, your customers won't waste time when they need buying advice.
Automated messages
With hellomateo, you can automatically answer incoming service requests with pre-formulated answers, regardless of the message channel. For example, respond with your opening hours if customer inquiries are received outside of your opening hours, or automatically ask for the order number or further information if this information is missing from the service request.
In addition, you can use the hellomateo integrations connect to over 6,000 different software programs such as CRM and ERP systems. This enables fully automated messages about orders, shipping information, invoices, evaluation requests and appointments.
WhatsApp newsletter marketing
With hellomateo, you can optimize your WhatsApp newsletter marketing and reach your customers more effectively than ever before. Thanks to a personal approach and a familiar communication channel, you achieve significantly higher Open and conversion rates compared to traditional emails. WhatsApp newsletters via hellomateo are 100% GDPR-compliant and not only attract more customer attention thanks to the personal WhatsApp messenger, but also set you apart from the competition with this unique selling point. Whether it's exclusive offers, reminders, Upselling and cross-selling or product updates — with WhatsApp newsletters, you can stay close to your customers and measurably increase your marketing success.
Other useful functions and features of hellomateo and the WhatsApp Business Platform
- Central user interface: hellomateo combines WhatsApp Business Platform, email, Instagram, SMS and Facebook Messenger in one central inbox. The intuitive user interface includes various tools for efficient customer communication and saves you valuable working time.
- integrations: With hellomateo, you can use WhatsApp in integrate over 6,000 software programs and fully automated Customer trips create with invitations, order confirmations, shipping information, invoices, and reminders.
- Newsletter marketing: Send GDPR-compliant Newsletter via WhatsApp or SMS and benefit from opening rates of over 90%.
- Assessment management: hellomateo can Automatically request online reviews from your customers, which boosts your Google ranking and trust in your company.
- Data protection: hellomateo meets all German and European Data protection requirements and offers end-to-end encryption for secure customer communication.
- scalability: Our software is suitable for Businesses of all sizes and can be extended indefinitely depending on the package.
- Diverse AI features: Our AI agent can automatically answer customer inquiries in chat, answer calls, help with the formulation of messages and much more.
Arrange a non-binding and free consultation and we'll show you how hellomateo covers your communication needs! Simply book an appointment here or write to us via our web widget.
