hellomateo Next Generation — the powerful software upgrade for your company ‍

hellomateo Next Generation: The answer to modern requirements

hellomateo has recognized these challenges and developed the perfect solution with “hellomateo Next Generation”. Our advanced omnichannel communication software bundles social media, WhatsApp, SMS and email in a central user interface. The result? An extremely efficient customer communication and marketing platform that takes your business success to the next level. Get ready for the future of customer communication — with hellomateo Next Generation!

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Solution: Messenger communication as a new dimension in corporate structures

Communication plays a central role in today's business world. Messenger services such as WhatsApp have established themselves as revolutionary tools for corporate communication. Why It's simple: Business messaging is growing exponentially and is already being used successfully by thousands of companies. Messenger services offer an instant, direct and personal interaction option that outshines traditional means of communication such as e-mail and telephone.

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Why WhatsApp & Co. in business communication?

WhatsApp and similar messenger services offer immense benefits for business communication. The use of business messaging is growing worldwide and companies are increasingly recognizing the potential of these channels. Messenger services enable faster and more effective communication, strengthen customer loyalty and improve service. Companies using these services report significant improvements in various areas of business.
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With hellomateo: GDPR-compliant, scalable, automatable, integrable

hellomateo takes these benefits to a new level. Our software offers GDPR-compliant use, even for marketing newsletters via WhatsApp. It is also scalable and individually adaptable so that it can be adapted to your needs at any time. Automation is another major advantage: routine tasks are carried out efficiently and without errors, which gives you more time for strategic tasks and effectively reduces internal workload in times of shortage of skilled workers. In addition, hellomateo is easily integrated into your existing systems integrable.
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Our clients' results

hellomateo is used in over 1,500 companies for efficient customer communication, automation and highly profitable marketing. Thanks to the software, our customers achieve the following results:

• Sales increase: With WhatsApp consent, revenue per customer increases significantly — the perfect platform for B2C marketing to existing customers.
• Efficient service: Service requests are processed three times faster.
• Fewer missed appointments: Thanks to automated reminders, missed appointments are reduced by 27%.
• More positive reviews: Companies get three times more positive Google reviews.
• High opening rate: Marketing communication via WhatsApp has an opening rate of over 90%.

These successes clearly show that messenger communication in combination with hellomateo represents a powerful solution for modern corporate structures. Prepare yourself for a new dimension of customer communication — more efficiently, more personally and more successfully than ever before.

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hellomateo Next Generation — Your company benefits from these features

With hellomateo Next Generation, companies benefit from a variety of innovative functions that take marketing and customer communication to a whole new level.
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Marketing on autopilot - digital lead nurturing

With hellomateo Next Generation, you can completely automate your marketing processes. Through digital lead nurturing, you acquire customers digitally and make appointments effortlessly. Here are the highlights:

• Personalized approach: Each message is individually adapted to the recipient, which significantly increases relevance and impact.
• Pre-schedule messages: Plan your messages in advance and let hellomateo do the rest.
• Automated lead nurturing: The process is fully automated until an appointment is booked.
• Impressive results: With an opening rate of 90% for nurturing messages and an appointment scheduling rate of 75% and 30% fewer missed appointments, the benefits are obvious.

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Marketing on autopilot - WhatsApp Customer Journey

hellomateo's WhatsApp customer journey covers the entire spectrum of customer communication — from acquisition to customer loyalty to reactivation. Thanks to integrations and automation, all you have to do is sit back and relax after a one-time setup — hellomateo does the rest and provides a customer experience that inspires. These functions ensure that every customer receives individual and automated support:

• Individual customer approach: Each interaction is tailored to the respective customer and automated.
• Integration into existing systems: Seamless integration with your existing systems ensures seamless data processing.
• Best practices: Benefit from proven strategies from dozens of industries.
• The right message at the right time: Maximize customer value with targeted messages
• Additional features: Intelligent segments, message chunking, channel prioritization, and detailed analytics help you further optimize your communication.

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Use case: Digital customer journey in retail

This illustrative example from practice shows the digital customer journey in retail. Thanks to hellomateo, all processes are automated.

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Service & sales automations

hellomateo Next Generation not only improves marketing, but also sales and customer service through intelligent automation:

• Better sales: Optimized processes and fully automated answers ensure more efficient sales work.
• More reviews: Through the HelloMateo Assessment Assistants More positive reviews are generated.
• More personalization: Use intelligent autoresponders and personalized messages.
• Automation rules: Define triggers, conditions, and actions to control all processes — whether in sales, follow-up communication, or service. These rules can be applied to autoresponders, internal assignments, and all integrated software applications.

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hellomateo Public API

For companies that want a particularly high level of customization: With the hellomateo Public API, you can also independently integrate into your internal systems and configure them according to your needs:

• Real time data processing: Import and export data to and from hellomateo in real time.
• Unlimited automation: Seamlessly connect all of your internal systems
• PostGrest compliant REST interface: Benefit from a powerful API for maximum performance.

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hellomateo AI Roadmap 2024

A look into the future shows how hellomateo AI will continue to move your business forward:

• Enterprise chatbot: An intelligent chatbot for WhatsApp and Instagram that is set up in just 10 minutes and serves your customers.
• AI assistant: Helps you formulate individual messages and templates so that your communication is even more targeted.

With these advanced features, hellomateo Next Generation ensures that your company is well prepared for the future. Take this opportunity and take your customer communication to the next level!
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