How WhatsApp is helping furniture retailers optimize their customer service

Central inbox for furniture retailers

The bundling of communication channels is one of the most important functions of hellomateo for the furniture industry. This feature allows furniture retailers to manage all their contact channels in one central location. Customers cannot only be contacted via WhatsApp. Contact with the customer can also take place via other channels, such as email or social media. With the multichannel inbox, furniture retailers can respond quickly and easily to customer inquiries. No request goes unanswered.

To further simplify processes, hellomateo also offers a solution. Message templates can be a popular tool for recurring inquiries about availability or damage reports. These have the effect of reducing unnecessary or recurring phone calls by up to 50%. They can also be forwarded internally. In this way, the right contact person is always found in the team.

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WhatsApp newsletter for furniture makers

The classic furniture brochure is still a widely used medium in the industry. The aim is to generate a wide reach and attract the buyer to the furniture store with visual support. But even the classic brochure has had its day thanks to the WhatsApp newsletter. With an opening rate of 90%, WhatsApp newsletters are an effective way to promote new articles or seasonal promotions. This clearly sets them apart from traditional brochures and emails. With this multimedia and environmentally friendly measure, furniture stores can ensure that they, their customers, are always up to date and never miss out on any more offers.

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Systematically collect Google reviews

In the digital age, the opinion of other customers is an important factor in the buying process. Price comparisons and reviews are possible with just a few clicks. With WhatsApp, hellomateo customers who want to improve their online presence and brand can collect and publish 3x more positive reviews. that Collecting reviews is easy and automatable with hellomateo. You can quickly find out how customers found the product or whether they were satisfied with the service. Positive reviews are an important prerequisite for differentiating yourself from the competition and gaining customer trust.

Collect and publish 3x more positive reviews

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Implement customer communication and existing customer marketing via WhatsApp with hellomateo

We at hellomateo are your messaging experts when it comes to customer communication. Dozens of companies from the furniture industry are already using hellomateo and are impressed. Our customers particularly appreciate the following benefits of hellomateo:

• ‍Central user interface: hellomateo combines WhatsApp Business Platform, email, Instagram, SMS and Facebook Messenger in one central inbox. The intuitive user interface includes various tools for efficient customer communication and saves you valuable working time.
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• integrations: With hellomateo, you can use WhatsApp in integrate over 6,000 software programs and fully automated Customer trips create with invitations, order confirmations, shipping information, invoices, and reminders.
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• Newsletter marketing: Send GDPR-compliant Newsletter via WhatsApp or SMS and benefit from opening rates of over 95%.‍
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• Assessment management: hellomateo can Automatically request online reviews from your customers, which boosts your Google ranking and trust in your company.
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• ‍Data protection: hellomateo meets all German and European Data protection requirements and offers end-to-end encryption for secure customer communication.
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• scalability: Our software is suitable for Businesses of all sizes and can be extended indefinitely depending on the package.‍
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• ‍Diverse AI features: Our AI agent can automatically answer customer inquiries in chat, answer calls, help with the formulation of messages and much more.
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Arrange a non-binding and free consultation and we'll show you how hellomateo covers your communication needs! Simply book an appointment here or write to us via our web widget.

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conclusion

WhatsApp offers a number of benefits for the furniture industry. Bringing communication channels together allows furniture retailers to manage all channels in one place, while WhatsApp messages are an effective way to keep customers informed and promote offers. A furniture retailer can also stand out from the competition by being able to obtain reviews quickly and easily. In order to further expand its business, WhatsApp should therefore definitely be integrated into the marketing strategy.