The hellomateo blog

The WhatsApp messenger service is the most popular messenger worldwide. More than 100 billion messages are sent via the Facebook (or Meta Platforms) application. As a result of the increasing digitization and use of multiple devices, the need to use the messenger app on several devices at the same time is of course also growing. Here we explain how you can use your private account on several devices at the same time and how you can use WhatsApp Business with several smartphones at the same time.

Nowadays, more and more people are using WhatsApp as their main means of communication. More than 60 million users in Germany use the instant messaging service as their preferred communication tool (source: Statista). For this reason, many companies have started using hellomateo's WhatsApp API chat buttons on their website or app. But what are WhatsApp buttons and why should companies use them?

More and more companies are using WhatsApp Business successfully communicate with customers and benefit from high Opening rates and personal customer contact. With just one phone number, however, many companies quickly reach organizational limits. In this post, you'll learn Why multiple WhatsApp phone numbers make sense, which potentialities there are additional numbers to use, and When is the WhatsApp API is the best solution for your company.

Kunden und Interessenten auf Instagram erwarten schnelle Antwortzeiten bei gesendeten Nachrichten – am liebsten sofort. Aber was, wenn Sie gerade keine Zeit haben? Mit automatischen Antworten bleibt Ihre Kommunikation auf Kurs. In wenigen Schritten zeigen wir Ihnen, wie Sie diese Funktion einrichten und Ihren Kunden eine ausgezeichnete Beratung bieten!

The broadcast function is now available not only to private individuals, but also to companies with the WhatsApp Business app. This allows you to send the same WhatsApp message to a large number of contacts. Since himself WhatsApp excellent as a communication channel suitable for marketing and customer service in companies, this article will tell you how you too can reach your customers with WhatsApp broadcast messages. We will also explain the technical and data protection reasons against using WhatsApp Broadcast and present you with a suitable alternative.

If companies want to use WhatsApp for customer communication and marketing, there may be costs. There is between the WhatsApp Business Messenger, WhatsApp Business Premium, and the WhatsApp Business Platform to differentiate. In this post, we compare the different variants of WhatsApp for businesses and give you a Overview of costs.

The linkage of WhatsApp and Instagram provides companies with a particularly direct and personal communication channel with potential customers. A WhatsApp button in the Instagram profile lowers the contact barrier, improves customer service and demonstrably increases conversion. In this article, you will learn the benefits of connecting both platforms and how to easily set up the WhatsApp button on Instagram.

Gute customer communication Decides decisively today on satisfaction, trust and customer loyalty. If you communicate clearly, quickly and on the right channel, you create real relationships instead of one-off contacts. In this article, we'll show you five proven strategies, with which you can specifically improve your customer communication and that customer experience Increase noticeably.

Imagine your customers getting 24/7 immediate answer — regardless of whether it's in the middle of the night, on the weekend, or during a rush on Monday morning. This is exactly what enable modern chatbots in customer service.

What used to be a simple, rule-based FAQ automation has now developed into a real customer communication booster: AI-powered chatbotswho not only understand what is meant, but also think along — saving time, money and nerves in the process.

‍AI in customer service It is no longer a trend — but meets the expectations of your customers. Customers want answers in seconds — around the clock, across all channels away. Precisely, personally and reliably.

This is exactly where modern comes in AI customer service to: Intelligent chatbots that understand conversations React contextually and automatically hand it over to the right contact person when required.

The result? Less effort, better customer experiences — and a service that really keeps up. And since not many companies, particularly SMEs, offer AI customer service yet, this is a real opportunity to set yourself apart from the competition!

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