 We are hiring! Become part of the Mateo team

Customer service

Mateo makes outstanding customer service a breeze

Customer service use case about Mateo

"With Mateo, we significantly reduce the volume of unproductive phone calls. Simple questions or pictures can be conveniently exchanged between the service and the customer."

Thomas Hertlein

Car dealer Hertlein

Extract from the added values for the service

50%

less unproductive phone calls

30%

Faster processing of service requests

3x

more positive Google reviews

The most important functions for customer service

Multichannel Inbox

All messaging channels in one inbox: WhatsApp, Email, SMS, Facebook, Google, Instagram

WhatsApp Business

Your whole team can communicate via WhatsApp 100% GDPR compliant

Webchat

Communicate with your customers across all channels in chat

Google Business Chat

Chat with your customers directly via Google

Instagram messaging

Be closer to your followers through direct messages

Manage ratings

Improve your rating by actively managing ratings

Contact management

Manage your contacts and enrich them with information

Reference customer in customer service at Mateo

Real added value

Have a Bike

Web widget

Easy contact via the preferred service channel

WhatsApp

Channel for answering service requests

Start in just 15 minutes with Mateo

Christian Strauch
Managing Director & Co-Founder

With Mateo, you provide your customers with an outstanding customer experience and gain loyal fans.

Arrange appointment

Blog & Articles

Professional WhatsApp marketing service for your company [January 2024]

Professional WhatsApp marketing service for your company [January 2024]

WhatsApp Business Status: Why companies shouldn't use it [December 2023]

WhatsApp Business Status: Why companies shouldn't use it [December 2023]

Instagram DM for businesses - All you need to know about Instagram Business Chat [December 2023]

Instagram DM for businesses - All you need to know about Instagram Business Chat [December 2023]