A comparison of the providers:
Mateo vs. Chatwerk
Graphic of Mateo and Chatwerk in comparison.
Status 08.11.2023
Mateo - the chat software for SMEs vs. Chatwerk - software solution for small businesses.
Mateo Starter
Demo
from 79€ / month / annual payment
Chatwerk Free
0€ / month / annual payment
General
Included numbers
1
Employees included
5
1
Functions
Intelligent segments
Google Reviews
WhatsApp Newsletter
Voice messages
Unlimited range
Authorizations & Teams
Contacts without opt-in
Central inbox
🟢 (from Premium package)
Employee assignment
Message templates
🟢 (from Premium package)
CRM integration
🟢 (as an add-on)
Hubspot
Channels (Chat)
2 selectable
WhatsApp
SMS
email
Facebook Messenger
Instagram
Google Business Chat
Website chat
Channels (Newsletter)
WhatsApp
🟢 (from Premium package)
SMS
🟢 (from Premium package)
e-mail
🟢 (from Premium package)
Facebook Messenger
Instagram

Mateo - a powerful solution for SMEs!

Mateo is a central communication software specially developed for small and medium-sized enterprises (SMEs). Mateo makes it possible to combine all communication channels into one bundled mailbox, send data protection-compliant WhatsApp newsletters and easily receive more positive Google reviews. The software can be used simultaneously by several employees and at a large number of locations.

5 reasons why SMEs and Mateo are a good match

  1. Central inbox for all message channels
  2. All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
  3. Effective messenger marketing via newsletter
  4. As a small or medium-sized company, you can use Mateo to reach your existing customers effectively. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
  5. Request, answer and manage Google reviews
  6. Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
  7. Customizable web chat for your website
  8. With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
  9. Service that meets the needs of SMEs
  10. Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.
Mateo Starter
Demo
from 79€ / month / annual payment
Chatwerk WhatsApp
69€ / month / annual payment
General
Included numbers
1
1
Employees included
5
3
Functions
Authorizations and teams
Google Reviews
Voice messages
Authorizations & Teams
🟢 (in the Premium package)
Contacts without opt-in
Central inbox
Employee assignment
News templates
WhatsApp Newsletter
🟢 (in the Premium package)
🟡 (+59€)
CRM integration
🟢 (As add-on, optionally accompanied)
Hubspot
Channels (Chat)
Google Business Chat
SMS
Instagram
Facebook Messenger
e-mail
WhatsApp
Website chat
Channels (Newsletter)
WhatsApp
🟢 (in the Premium package)
🟡 (+59€)
SMS
🟢 (in the Premium package)
e-mail
🟢 (in the Premium package)
Facebook Messenger
Instagram

Mateo - a powerful solution for SMEs!

Mateo is a central communication software specially developed for small and medium-sized enterprises (SMEs). Mateo makes it possible to combine all communication channels into one bundled mailbox, send data protection-compliant WhatsApp newsletters and easily receive more positive Google reviews. The software can be used simultaneously by several employees and at a large number of locations.

5 reasons why SMEs and Mateo are a good match

  1. Central inbox for all message channels
  2. All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
  3. Effective messenger marketing via newsletter
  4. As a small or medium-sized company, you can use Mateo to reach your existing customers effectively. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
  5. Request, answer and manage Google reviews
  6. Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
  7. Customizable web chat for your website
  8. With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
  9. Service that meets the needs of SMEs
  10. Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.

Mateo Premium
Demo
from 139€ / month / annual payment
Chatwerk Professional + Campaigns
from 144€ / month / annual payment
General
Included numbers
3
1
Employees included
10
10
Functions
Intelligent segments
Google Reviews
Voice messages
Authorizations & Teams
Contacts without opt-in
Central inbox
Employee access
News templates
WhatsApp Newsletter
CRM integration
🟢 as an add-on
Hubspot
Channels (Chat)
e-mail
SMS
Instagram
Facebook Messenger
WhatsApp
Google Business Chat
Website chat
Channels (Newsletter)
email
SMS
Instagram
Facebook Messenger
WhatsApp

More packages from Mateo

In addition to the packages mentioned above, Mateo also offers an additional business and an individual package. With Chatwerk, the packages end with Chatwerk Professional. The Mateo Business package is ideal for covering the requirements of larger companies in particular, including up to 5 WhatsApp numbers and 30 employees. Of course, all packages can be expanded as required to meet the needs of companies with 10,000+ employees. Chatwerk's packages are designed for small companies.

Mateo - a powerful solution for SMEs!

Mateo is a central communication software specially developed for small and medium-sized enterprises (SMEs). Mateo makes it possible to combine all communication channels into one bundled mailbox, send data protection-compliant WhatsApp newsletters and easily receive more positive Google reviews. The software can be used simultaneously by several employees and at a large number of locations.

5 reasons why SMEs and Mateo are a good match

  1. Central inbox for all message channels
  2. All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
  3. Effective messenger marketing via newsletter
  4. As a small or medium-sized company, you can use Mateo to reach your existing customers effectively. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
  5. Request, answer and manage Google reviews
  6. Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
  7. Customizable web chat for your website
  8. With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
  9. Service that meets the needs of SMEs
  10. Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.