Mateo vs. Chatwerk

Mateo Starter

from 79€ / month / annual payment

Chatwerk Free

0€ / month / annual payment

General

❌

Functions

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

🟢 (from Premium package)

✅

🟢 (from Premium package)

✅

🟢 (as an add-on)

Hubspot

Channels (Chat)

2 selectable

✅

❌

✅

❌

✅

❌

✅

❌

✅

Channels (Newsletter)

🟢 (from Premium package)

❌

🟢 (from Premium package)

❌

🟢 (from Premium package)

❌

Mateo - a powerful solution for SMEs!

Mateo is a central communication software specially developed for small and medium-sized enterprises (SMEs). Mateo makes it possible to combine all communication channels into one bundled mailbox, send data protection-compliant WhatsApp newsletters and easily receive more positive Google reviews. The software can be used simultaneously by several employees and also at a large number of locations in parallel.

‍

5 reasons why SMEs and Mateo are a good match

Central inbox for all message channels
All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
Effective messenger marketing via newsletter
With Mateo, you can effectively reach your existing customers as a small or medium-sized company. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
Request, answer and manage Google reviews
Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
Customizable web chat for your website
With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
Service that meets the needs of SMEs
Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.

Mateo Starter

from 79€ / month / annual payment

Chatwerk WhatsApp

69€ / month / annual payment

General

Functions

✅

❌

✅

❌

✅

❌

🟢 (in the Premium package)

❌

✅

❌

✅

🟢 (in the Premium package)

🟡 (+59€)

🟢 (As add-on, optionally accompanied)

Hubspot

Channels (Chat)

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

✅

Channels (Newsletter)

🟢 (in the Premium package)

🟡 (+59€)

🟢 (in the Premium package)

❌

🟢 (in the Premium package)

❌

Mateo - a powerful solution for SMEs!

‍

5 reasons why SMEs and Mateo are a good match

Central inbox for all message channels
All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
Effective messenger marketing via newsletter
With Mateo, you can effectively reach your existing customers as a small or medium-sized company. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
Request, answer and manage Google reviews
Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
Customizable web chat for your website
With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
Service that meets the needs of SMEs
Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.

Mateo Premium

from 139€ / month / annual payment

Chatwerk Professional + Campaigns

from 144€ / month / annual payment

General

Functions

✅

❌

✅

❌

✅

❌

✅

❌

✅

❌

✅

🟢 as an add-on

Hubspot

Channels (Chat)

✅

❌

✅

❌

✅

❌

✅

Channels (Newsletter)

✅

❌

✅

❌

✅

❌

✅

‍

More packages from Mateo

In addition to the packages mentioned above, Mateo also offers an additional business and an individual package. With Chatwerk, the packages end with Chatwerk Professional. The Mateo Business package is ideal for covering the requirements of larger companies in particular, including up to 5 WhatsApp numbers and 30 employees. Of course, all packages can be expanded as required to meet the needs of companies with 10,000+ employees. Chatwerk's packages are designed for small companies.

‍

Mateo - a powerful solution for SMEs!

‍

5 reasons why SMEs and Mateo are a good match

Central inbox for all message channels
All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
Effective messenger marketing via newsletter
With Mateo, you can effectively reach your existing customers as a small or medium-sized company. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
Request, answer and manage Google reviews
Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
Customizable web chat for your website
With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
Service that meets the needs of SMEs
Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.