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A comparison of the providers:
Mateo vs. respond.io
Graphic from Mateo and respond.io in comparison.
Status: 08.11.2023
Mateo - Software from Germany vs. respond.io - Made in Malaysia
Mateo Starter
from 79€ / month / annual payment
respond.io Team
from 79€ / month / annual payment
Included numbers
Employees included
Monthly active contacts
Google reviews
Internal notes
News Templates
Voice messages
Central Inbox
Employee assignment
Conversations Tags
German-speaking support
Telephone support
❌ (no specification)
Channels (Chat)
Facebook Messenger
Google Business Chat
Website chat

Mateo - the central communication software from Germany!

Mateo is a central communication and marketing software developed for medium-sized companies. With Mateo, it is possible to combine all communication channels in a central mailbox and make them accessible to multiple employees at any number of locations. Mateo also allows you to send effective WhatsApp and SMS newsletters to your existing customers. Mateo is Made in Germany and 100% GDPR-compliant.

5 reasons why SMEs and Mateo are a good match

  1. Central inbox for all message channels.
  2. All messaging channels such as WhatsApp, Instagram, Facebook or email are bundled in one place. From there, the entire team can process inquiries together. The customer experience can be further improved with the help of standardized message templates or preset autoresponders.
  3. Effective messenger marketing via newsletter.
  4. With Mateo, you can effectively reach your existing customers as a small or medium-sized company. Mateo allows you to send newsletters via WhatsApp or optionally also via SMS. The advantage: WhatsApp messages are read by up to 98% of recipients, 80% of them on the very first day. A WhatsApp newsletter gives your existing customer marketing superpowers!
  5. Request, answer and manage Google reviews
  6. Thanks to the integrated Google reviews, you can easily obtain new, positive Google reviews with Mateo Reputation Management. Conveniently request Google reviews from your satisfied customers. Mateo also protects you from negative reviews thanks to the integrated filter, should something go wrong.
  7. Customizable web chat for your website
  8. With the Mateo web chat on your website, you can get a little closer to your customers - even digitally. The web chat allows you to welcome customers personally on your homepage and offer them the preferred contact channel at any time. As a result, you receive up to 20% more customer inquiries via your website.
  9. Service that meets the needs of SMEs
  10. Top software is good - but people are better. That's our motto at Mateo. That's why we strive every day to provide our customers with first-class service - with a real person in charge. As a Mateo customer, you have a personal contact person with whom you can share technical questions and suggestions. We are always striving to improve and therefore look forward to receiving feedback from our customers.