Veterinarian Dokos

For the love of animals: Dokos Veterinary Practice uses Mateo to provide customers with an easy way to contact them, automate appointment requests and enable smooth information flow in the practice.

Arrange a consultation appointment Customer rating Watch product video

Overview from the company

For the love of animals: The veterinary practice Dokos, which specializes in small animals such as dogs, cats but also other pets such as mice, ferrets or hamsters, is the competent contact around the pet in Iserlohn and surrounding area. The team around veterinarian Chrysovalantis Dokos is supported in the treatment of animals by the most modern equipment and years of experience. Continuous training and further education ensure a permanently high quality of the treatments. In addition to treatments in the practice, Dokos also offers home visits and online medication or prescription ordering.

1

Location

Veterinarian

Industry

Small animal section

Focus

"I introduced Mateo to my veterinary practice to simplify communication with my clients. The feedback has been overwhelmingly positive, as everyone is happy to have secure and easy communication via WhatsApp."

Chrysovalantis Dokos

Chief veterinarian

Highlights

The veterinary practice Dokos uses Mateo to offer customers an easy way to contact them, to automate processes and to make the employees' daily work easier. Thanks to Mateo, the contact channel WhatsApp can now be used simultaneously by the reception and the attending physician. The integrated comment and assignment function allows a smooth flow of information in the process. Automatic reply messages make it possible to process a considerable proportion of incoming appointment requests automatically. For customers, the veterinary practice is easier to reach through a variety of channels via the web widget embedded on the website. Thanks to the Mateo mobile app, incoming messages can be answered quickly and reliably via smartphone, even when out in the field.