Fashion house Schröder

Modehaus Schröder - By centralizing all communication channels using MATEO, Mode Schröder optimizes its internal and external communication processes and improves the customer experience.

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Overview from the company

Mode Schröder is a fashion house for festive clothing with four locations in Emsland. Whether communion wear, wedding fashion or outfits for the Oktoberfest. At Mode Schröder you will find the right outfit for every festivity. Since the customer experience is at the heart of everything we do, it is important for Mode Schröder to be accessible via all communication channels. After all, they want to provide customers with the best possible advice to help them make the right outfit choice.

4

Locations

>80

Employees

Festive clothing

Industry

"With Mateo we bundle all communication channels and make them accessible to different departments in our fashion house! This allows us to respond specifically to specialist inquiries."

Werner Heckmann

Managing Director Modehaus Schröder

Highlights

Mode Schröder uses Mateo via desktop as well as mobile devices to communicate flexibly and GDPR compliant with customers via WhatsApp and other social media channels. A big trump card is internal collaboration, which has been improved by Mateo. For example, if a customer inquiry comes into the Mateo software solution via Facebook Messenger or WhatsApp, it is pre-qualified via the administration in the first step and checked whether it can be answered directly by the administration. However, if a contact person is responsible for the matter, then this request is forwarded to the right contact person via Mateo without any problems. For example, to the bridal wear department. The person from the department can then contact the customer directly and process the request. In this way, Modeschröder avoids media disruptions and accelerates the response to customer concerns. At the same time, the company reduces the communication effort and delivers a great customer experience, which also has a positive impact on sales.