My tunic

My Kasack collects evaluations through Mateo. To meet customer needs in the healthcare sector, My Kasack is readily available outside of normal office hours with Mateo's support.

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Overview from the company

My Kasack is a modern and flexible company specialized in the healthcare sector. They offer a high level of flexibility and individuality through the concept of dropshipping. In addition, they are always available through their online presence, which allows them to meet the needs of customers with irregular working hours. The company is technically and entrepreneurially up to date and always looking for new ways to improve the business.

5

Employees

Wholesale

Industry

450sqm

Store space

"Since using Mateo, we've been able to collect more than 3x as many positive Google reviews each month. We can now conveniently request a review via WhatsApp and simplify the process for the end customer."

Andreas Hikel

Managing Director My Kasack

Highlights

To offer your customers in the healthcare sector an optimal service experience, My Kasack relies on modern communication channels. Inquiries can be addressed quickly and easily via WhatsApp. In combination with Mateo's automated rating system, this leads to a tripling of positive ratings per month. In order to meet the working hours in the healthcare sector, my Kasack is thus also easily accessible outside of traditional business hours. Automatic feedback gives customers a clear expectation of when to expect feedback. In addition, with the help of Mateo, they have a widget on their website to facilitate contact. These solutions allow them to respond flexibly and quickly to customer inquiries. In this way, they provide excellent customer service that fits perfectly with their tech-savvy business DNA.