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Hospitality

Concrete Coffee

Coffee that melts your heart - Concrete Coffee uses MATEO to collect more Google reviews, increase online sales and save several hours of labor.

Overview from the company

Concrete Coffee Roasters is a coffee roasting company in the creative heart of Mannheim, the Jungbusch. In addition to its own roastery, Concrete also operates two of its own cafés in Neckarstadt West and Jungbusch. The Mannheim-based company has high communication requirements, as it is in daily exchange with suppliers, partners and customers.

2

Locations

15

Employees

Gastronomy

Industry

"With MATEO, we have a central platform for communication with our suppliers and customers. This makes us much faster and saves us several hours of work."
Florian Fischer
Owner Concrete Coffee Roasters
Highlights

With MATEO, all employees have a central communication overview. Thanks to the teamwork functions, collaboration as a team runs much more efficiently and the communication partners are also pleased about the faster response times. WhatsApp Business can now also be connected, which was not an option beforehand because only one employee with one device could access it.

WhatsApp Business

One central WhatsApp account with one central phone number for multiple employees

Universal inbox

A central inbox for WhatsApp, Instagram, Facebook and email.

Webchat on the website

Webchat to reduce the barrier of contact and easily answer questions for prospective customers in the online store.

Achieved results

3x

more Google reviews in less than 3 months

25%

more orders via the online webshop

Start in just 15 minutes with Mateo

Christian Strauch
Managing Director & Co-Founder

With Mateo, you provide your customers with an outstanding customer experience and gain loyal fans.

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