Hotel FederWERK

Target group-specific newsletters without wastage and better accessibility via Messenger for the hotel industry.

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Overview from the company

FederWERK is a hotel company based in St. Georgen in the Black Forest. The company values sustainability and environmental friendliness and aims to offer its guests a comfortable and environmentally conscious stay. The hotel offers a selection of rooms and suites, as well as a variety of amenities including a restaurant (FeinWERK), a spa, and a fitness room. FederWERK is also a popular venue for business meetings and conferences with modern meeting rooms. It has been named one of the 250 best conference hotels in Germany...

51

Hotel room

240 m²

Conference and seminar area

Spa

Sauna and gym

Highlights

By using Mateo, Hotel FederWERK can benefit from outstanding guest communication. Mateo presents itself as a user-friendly tool that enables the hotel to deliver tailored messages and offers to its guests to enhance their stay and improve the overall experience. Target group-specific WhatsApp newsletters can reactivate existing guests in the next season. Distinguishing between business and leisure guests is also flawless with Mateo intelligent segments. FederWERK, for example, benefits from a 98% open rate when sending out WhatsApp newsletters. Mateo also offers great added value for booking inquiries: WhatsApp reduces the hurdle of making contact, which can increase the number of booking inquiries.