Heinrich Wild GmbH

With Mateo communication software, Vehicle, Garage and Industrial Supplies Wild can now communicate with customers via WhatsApp, receive customer inquiries via the widget and manage reviews.

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Overview from the company

The Heinrich Wild GmbH & Co. KG offers everything related to automotive spare parts, industrial and workshop supplies at two locations and in an online store. Personal expert advice and the best customer service have been core values of the family-run company since it was founded in 1974. Even though Wild mainly wants to offer its services locally, it is always a concern for the retail and wholesale company to make the useful possibilities of the Internet available to customers.

2

Locations

100.000

Item available within 24h

40

Years on the market

"The communication requirements from the past are long gone. For a long time, we were also only reachable by email and phone. In today's world, customers want to communicate with companies via messenger channels. We can super fulfill this customer need with the Mateo solution."

Heinrich Wild

Managing Director Heinrich Wild GmbH & Co. KG

Highlights

Thanks to Mateo, Heinrich Wild GmbH & Co. KG can now communicate with customers and interested parties via WhatsApp. The company, which has been in business since 1979, sells car parts, workshop and industrial supplies at two locations and in an online shop. Outstanding service and the best advice have been at the heart of Heinrich Wild's business for over 40 years. Before the introduction of Mateo, the company was only accessible to customers via e-mail and telephone. However, customers wanted easy communication via WhatsApp, which is now possible with Mateo. In the Mateo Messenger solution, Heinrich Wild GmbH & Co. KG bundles all customer communication from two locations, makes a central WhatsApp phone number accessible to multiple employees, and collects more positive Google reviews through integrated reputation management. For a well-rounded customer experience, the existing landline number is also used for WhatsApp communication. The Mateo web widget increased qualified inquiries through the website, and centralized access to the software allows the general manager to smoothly monitor all activities.