Gardenkeeper

WhatsApp communication in the craft business: The smart way to qualified customer exchange

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Overview from the company

For many years, Gardenkeeper has been a successful address in the Saarbrücken area for anyone who wants to put their garden in professional hands. The company specializes in green spaces, garden maintenance, beautification and health maintenance and convinces with passion and expertise. Especially popular is the offer of garden maintenance by subscription. Here, the Gardenkeeper team regularly and reliably takes care of your garden so that you can relax and enjoy nature. After all, the quality of life in the garden is paramount. Gardenkeeper is the perfect partner for all those who have too little time for their garden, but still want to enjoy a well-kept and beautiful outdoor area. With Gardenkeeper's loving care and expert maintenance, your garden will always be in top shape.

35

Employees

Horticulture

Industry

Saarbrücken

Location

"Mateo allows us to provide an improved communication service to our customers, especially those who subscribe to our garden subscription and contact us on a regular basis."

Sven Krämer

Managing Director Gardenkeeper

Highlights

As a gardening company focused on garden maintenance and beautification, effective and fast communication with customers and employees is essential. Before introducing WhatsApp as a communication channel, garden maintenance company Gardenkeeper was often faced with avoidable phone calls and ineffective email traffic. However, by introducing WhatsApp as a central communication channel, Gardenkeeper was able to significantly simplify and speed up its daily work routine. The direct exchange of images and videos is easily possible via WhatsApp, and in a 100% GDPR-compliant manner. The introduction of WhatsApp also made it possible for several employees in the back office to have access to a central WhatsApp number and communication no longer has to go through the boss alone. By bundling all communication channels in one inbox, it is possible to ensure that no request is lost and that all employees are always up to date. Another advantage of WhatsApp is the ability to forward information internally despite receiving it through Messenger. This has streamlined the workflow at Gardenkeeper and allows employees to work even faster and more efficiently. Overall, the introduction of WhatsApp as a central communication channel has helped the day-to-day work at Gardenkeeper run more smoothly and effectively. The ability to store all WhatsApp contacts in a central location in compliance with data protection regulations has further facilitated the handling of sensitive customer data.