Euronics XXL Lebach

Faster processing of service requests and increased customer satisfaction thanks to WhatsApp!

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Overview from the company

Euronics XXL store in Lebach is a specialty store for electronics and offers a wide range of products such as TVs, speakers, smartphones, tablets, laptops, home appliances and much more. The company is part of Euronics International, a European retail organization based in Amsterdam, Netherlands. The Lebach store has an excellent reputation for its product selection and customer service. The company employs an experienced team of people who help customers choose the right products and solutions.

140+

Store brands

Retail

Industry

4.4 stars

on Google at 300+ ratings

Highlights

By using Mateo's software, the Euronics XXL store in Lebach benefits from optimized customer service processes, simplified appointment booking and improved processing of service requests, complaints and device acceptance. Via the WhatsApp Business API, Euronics XXL Lebach can now also provide WhatsApp as a contact channel for sales and service inquiries. Thanks to Mateo's bundled inbox, all message channels converge centrally in the background. In the long run, the improved customer communication contributes to a more personal customer loyalty and an increase in customer yield value.