Ebbers fashion house

Ebbers fashion house relies on omnichannel communication with its customers.

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Overview from the company

With a proud 120 years of fashion experience, Ebbers in the heart of Warendorf is a permanent fixture for all fashion enthusiasts. The 3000 square meters over 4 floors offer an established shopping paradise in Münsterland. At ebbers you can expect a wide selection of women's and men's clothing, festive fashion, accessories and shoes. In addition, the staff offer their valued customers outstanding service and personal attention. Ebbers promises a first-class shopping experience in their fashion store, where you can discover the latest trends for the coming season.

120+

years

Fashion

Industry

3000

Square meter

"Great tool for customer communication."

Christoph Berger

Managing Director

Highlights

Fashion retailer Ebbers uses Mateo for its customer communication via various channels, including WhatsApp and other social media and messenger services. The central inbox in the Mateo software enables Ebbers to seamlessly manage and merge all interactions from these different platforms. This not only creates an efficient overview, but also optimizes response times and improves the overall customer experience. In addition, Modehaus Ebbers uses the integrated campaign manager, which enables them to send targeted marketing content via WhatsApp. Thanks to a 98% open rate, these WhatsApp newsletters have a significantly higher sales potential than email. The personal nature of the newsletters sent via WhatsApp improves the customer experience and strengthens customer loyalty in the long term.