Beds Trend

Less work and better customer communication via WhatsApp and other retail messengers.

Arrange a consultation appointment Customer rating Watch product video

Overview from the company

Betten Trend Allgäu GmbH is a retail company based in Wangen im Allgäu. The company specializes in ergonomically correct lying and offers a wide range of mattresses, slatted frames, beds and bedding in the premium segment. Over the past few years, Betten Trend has become one of the leading bed stores in the region. Betten Trend places enormous value on individual advice and personal contact with customers. This means that even customers with the highest demands in terms of quality, materials or design will find what they are looking for at Betten Trend. Betten Trend's quality standards are also evident in the selection of suppliers and brands.

400+

satisfied customers in the year

Bed retailer

Industry

8

Employees

With Mateo's help, we can now offer our customers all communication channels without any additional internal effort.

Marco Wanner

Managing Director & Owner Betten Trend Allgäu GmbH

Highlights

Mateo is used by Betten Trend in several ways: Firstly, the web widget makes it easier for customers to reach via the website. This has allowed Betten Trend to significantly increase the number of inquiries through the website and position itself in a modern way. Due to the personal nature of messengers, these inquiries also convert into business deals much better than inquiries via email. But Mateo also comes into its own in customer service: thanks to the easier accessibility via Messenger WhatsApp, customers can ask more straightforward queries. This improves the customer experience after the purchase. For employees, Mateo also represents great added value: All inquiries and customer messages can be managed centrally in one place, nothing gets lost anymore.