Car dealer Hertlein

The car dealership Hertlein uses MATEO for data protection compliant lead generation via WhatsApp & SMS. For the car dealership as well as for the in-house bicycle rental

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Overview from the company

The company around the Hertlein family was founded as early as 1950 and is now managed by the third generation. Therehttps://www.innovatorsroom.com/add-job

11

Employees

Car dealership

Industry

1950

Foundation

"Mateo allows us to position ourselves innovatively for our customers and provides contemporary customer communications that are very well received by our customers."

Thomas Hertlein

Car dealer Hertlein

Highlights

Autohaus Hertlein conveniently generates more new leads than before via the web widget on the website. The hurdle of making contact is removed and inquiries can also be addressed outside of business hours. The installed "autoresponder" in WhatsApp makes the expectation clear when to expect a response. In addition, inquiries via WhatsApp measurably convert to more business than inquiries via email. At the same time, the phone does not need to be manned continuously, which is difficult to implement for SMBs and limited staff. Overall, both service staff and sales are involved in using the MATEO software solution. For example, from a service perspective, vehicle pickup can be communicated via WhatsApp or SMS. Sales, for example, can make appointments for test drives via the same channels. And all of this is fully GDPR-compliant under a central company number. The MATEO app can be used on multiple devices.