Keeping the customer communication in perspective with Mateo

Watch Demo Video



Arrange appointment



Opticians and acousticians offer their customers a modern shopping experience with Mateo

To catch up with online retailers in customer communication and ordering processes while maximizing the customer experience, Mateo's software solution is ideal for opticians and acousticians. Communication channels bundled in a central inbox ensure highly efficient and professional processing of customer inquiries. Responding to inquiries is accomplished in a matter of seconds thanks to customized message templates. You can also automatically request Google reviews from your most satisfied customers. Furthermore, Mateo's WhatsApp newsletter marketing can be used for excellent existing customer marketing. Use this particularly personal messaging channel in conjunction with the emotional buying behavior of consumers for upselling and cross-selling strategies. With the help of the WhatsApp newsletter, our customers not only increase the average shopping cart size, customer lifetime value and sales, but also customer loyalty.

‍

‍

Mateo has many opticians and acousticians as customers, all of whom benefit from the features mentioned. For example, our customer "Briloro" has managed to reduce the communication effort for appointment bookings by 80% with Mateo. The optician's communication runs primarily through the web widget, which allows customers to choose their preferred communication channel. Our customer "Die Ohrmuschel" was able to reduce the number of unproductive phone calls by 30% and also reduce the communication effort for service topics by 70%.

Other customers from the opticians and acousticians industry have noticed that the monthly number of new positive Google reviews by Mateo has increased significantly. Increased customer satisfaction and better visibility on Google in turn lead to increased sales. Revolutionize your customer communication too!

30+ industries already trust Mateo

"We want to provide the best possible service for our customers. With Mateo, we can do that for our brick-and-mortar business and the individual web stores we operate."

Lars Lammert

Briloro