With Mateo furniture stores offer the best service stationary and online

Watch Demo Video



Arrange appointment



The furniture and furnishings industry is a highly competitive market. Customers are not only looking for high-quality furniture, they are also looking for good advice and excellent customer service. Mateo is the right communication platform to provide just that.

‍

Central inbox for the furniture trade

Bundling communication channels is one of Mateo's most important features for the furniture industry. This feature allows furniture retailers to manage all their contact channels in one central place. Customers can be contacted not only via WhatsApp. Contact with the customer can also be made via other channels such as email or social media. With Multichannel Inbox, furniture retailers can respond to customer inquiries quickly and easily. No inquiry remains unanswered.

To further simplify processes, Mateo also offers an internal solution. For recurring availability requests or damage reports, message templates can be a popular tool. These have the effect of reducing unnecessary or recurring phone calls by up to 50%. In addition, they can be forwarded internally. This means that the right contact person is always found in the team.

‍

WhatsApp newsletter for furniture makers

The classic furniture brochure is still a widespread medium in the industry. The aim is to generate a large reach and lure the buyer into the furniture store with visual support. But the classic brochure has also had its day thanks to the WhatsApp newsletter. With an open rate of 90%, WhatsApp newsletters are an effective way to promote new items or seasonal promotions. This clearly sets them apart from the classic brochure as well as the e-mail. With this multimedia and environmentally friendly measure, furniture stores can ensure that they always keep their customers up to date and never miss an offer.

‍

Systematically collect Google reviews

In the digital age, the opinion of other customers is an important factor in the buying process. Price comparisons and reviews are possible with just a few clicks. With WhatsApp, Mateo customers who want to improve their online presence as well as their brand can collect and publish 3x more positive reviews. Collecting reviews is a breeze with Mateo. In seconds, you can ask how customers find the product or if you were satisfied with the service. Positive reviews are an important way to differentiate your business from the competition and gain customer trust.

Collect and publish 3x more positive reviews

30+ industries already trust Mateo

"Our company has been around for almost 100 years and then, as now, the customer is at the center of everything we do. With Mateo, we are accessible to the customer everywhere and have a central solution."

Jutta Striebel-Möller

Beds Striebel