Measurably more online sales through Mateo

Watch Demo Video



Arrange appointment



News overload? Difficulty keeping track of what's going on? Problems with customer retention? These are the everyday problems that e-commerce/retail has to contend with. Yet communication between a company and its customers is crucial to successful customer retention and product sales. In today's digital world, WhatsApp has become an important channel for communication between businesses and their customers.

‍‍

‍

Central inbox against message overflow

To sort through the message clutter, the central inbox is the best solution. With this, companies can receive and manage all incoming messages from different channels - such as WhatsApp, Facebook and Instagram - in a single place. As a result, responding to customer inquiries no longer requires access to different apps or platforms. With the multichannel inbox, companies can improve customer service by responding quickly to customer inquiries and providing a seamless customer experience. Message templates have the further advantage of handling recurring customer requests quickly and easily. This way, the process becomes even faster and your employees have more time to deal with other issues.

‍

Never spam folder again

The WhatsApp newsletter also makes the dreaded spam folder a thing of the past. Mateo's WhatsApp newsletter is one of the most important features to expand retail reach. With a 98% open rate, it also definitively eclipses email. Businesses can use it to send messages to inform their customers about new products, special offers and events. This feature helps improve their customer loyalty by providing them with important information about their products and services.

‍

‍

‍‍

Customer reviews: Google reviews

A Google review is essential to increase online presence and stand out from the competition. With WhatsApp and Mateo, businesses can get up to 3x more customer reviews per month. When a customer gives a positive review, the business can publish it on the Google page. This increases the credibility of the company. On the other hand, the company can use negative reviews as feedback to improve its products and services.

‍

Get up to 3x more customer reviews per month

30+ industries already trust Mateo

"We sometimes receive more than 30 messages per day via social media channels. In the beginning, we as the managing director always had to process these requests. Through Mateo, we can make the requests neatly accessible to our service team, which makes processing much easier."

Philipp Thiel

JB Toys