WhatsApp Business with multiple employees - How to do it!

WhatsApp is the most widely used messenger app in the world and is not only used privately, but also increasingly by companies. WhatsApp is, in fact, the favorite messaging channel of B2C customers. WhatsApp Business provides companies with a powerful communication platform that is specifically tailored to the needs of businesses.

The ability to use your WhatsApp account with multiple employees is important for many businesses, as it can increase flexibility and improve workflows. In this article, you will learn how you too can set up and use your WhatsApp business account with multiple employees - and what benefits this brings.

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How to set up WhatsApp Business for multiple employees

How to: Set up WhatsApp Business on multiple employee smartphones

Follow the steps described to use the WhatsApp Business account on multiple employee smartphones at the same time:
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First, you need to make sure that you have the latest version of the WhatsApp Business app installed on all the devices you want to use the account on.
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Open the app on your main device and go to "Settings" > "Linked devices". On some devices, the "Linked devices" selection is also displayed directly as a menu item next to "Settings".
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Scan the QR code displayed on the screen with your other device.
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Once you scan the QR code, your WhatsApp Business account will be automatically activated on the other device.
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Repeat this process for all employee smartphones on which the account is to be used. The maximum number is currently limited to 4 devices.

How to: Set up WhatsApp Business on desktop PCs or laptops of your employees

Setup with Windows operating system

The Windows Desktop application must be downloaded from the Microsoft Store at the beginning. The desktop application works only with Windows 8.1 operating system or higher.

After the application has been downloaded, it has to be started and the setup process has to be performed. After a while, a QR code will appear here as well. The following steps must then be taken:
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● Open WhatsApp business app on smartphone

● Open the menu (Android) or the settings (iOS).

● Select "Add device" to open the QR code scanner

● Scan the QR code on the computer screen

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Setup with macOS operating system

WhatsApp Desktop can also be installed on Apple computers. The application can be downloaded from the App Store, and the setup is identical to the Windows app.

Download the application, launch it and perform the setup process. After a while, a QR code will appear. The following steps must then be taken:
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● Open WhatsApp business app on smartphone

● Open the menu (Android) or the settings (iOS).

● Select "Add device" to open the QR code scanner

● Scan the QR code on the computer screen
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This way, WhatsApp Desktop can be used by multiple employees on both Windows and macOS devices.

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Tip: To remove linked WhatsApp multi-device devices of your employees, you have to select the device of the respective employee to be removed in the WhatsApp settings under the menu item "Linked devices" and then click on "Log out".

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Use WhatsApp Business Premium with multiple employees

For a few months now, WhatsApp has been making additional functions available to some selected companies with the Premium version. WhatsApp Premium can be subscribed to for a fee after the free 30-day trial period. However, this feature is so far only available for Android users and only in certain countries. You can find out about the current availability of WhatsApp Business Premium on WhatsApp 's homepage. With WhatsApp Premium, instead of the maximum of 5 employees or devices (1 main device + 4 other devices), up to 10 employees can now use the same WhatsApp account. With WhatsApp Premium, it is even possible to track which employee sent which message. In addition, chats can be assigned to the responsible employees. Thus, WhatsApp Premium offers some additional features, but WhatsApp newsletter marketing and an unlimited number of users, devices and numbers as with the WhatsApp API are not available. In addition, WhatsApp Premium is not GDPR-compliant.

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Advantages of WhatsApp Business with multiple employees
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Greater message volume in customer communication

By using WhatsApp Business with multiple employees, companies can significantly increase the efficiency of their customer communication. The fact that several employees can answer incoming customer inquiries at the same time increases capacity abruptly.

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Improved customer service through fast response times

WhatsApp Business offers businesses a great way to interact with customers and provide them with fast and personalized customer service. With the availability of multiple employees at the same time, you can offer your customers shorter response times and thus an even higher-quality service.

Flexibility and mobility

Because WhatsApp Business can be used by multiple employees, even on multiple devices at the same time, it gives businesses the flexibility and mobility they need to work effectively on the go. Employees can communicate and be available for customer inquiries while away from the office, increasing efficiency and productivity.

Several other advantages with the WhatsApp Business API

WhatsApp also offers an API interface through which companies can use a professional communication solution via third-party software such as Mateo. WhatsApp's API is the only solution that allows businesses to use WhatsApp in a GDPR compliant way, connect unlimited numbers and employees, and run highly effective WhatsApp newsletter marketing. The WhatsApp Business API makes it easy to create integrations with other tools and systems, further improving the effectiveness of their communications.

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Use WhatsApp Business with unlimited number of employees, devices and phone numbers via WhatsApp API

Mateo's WhatsApp API interface allows you to use your WhatsApp corporate account with as many employees and as many devices as you want. Even the number of phone numbers you can link to your WhatsApp corporate account is unlimited.

In addition, the WhatsApp Business API is the only way to use WhatsApp in a GDPR-compliant way for customer communication.

Reading tip: In our article "WhatsApp Business GDPR"we have summarized all background information and explain why WhatsApp Business is not compatible with the GDPR.

Mateo's WhatsApp API interface also offers many other benefits and revolutionizes your customer communication in dozens of aspects:

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Central user interface

In addition to WhatsApp Business API, Mateo bundles many other communication channels such as email, Instagram, SMS or Facebook Messenger in a central inbox. On the intuitive and clear user interface, you will find various helpful tools for particularly efficient customer communication. A web widget with the messaging channels you support is available for your customers for particularly easy contact.

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Custom Message Templates

Thanks to various message templates that can be created individually, the amount of paperwork is minimized and the efficiency of customer communication is increased. This means that personnel resources in the service area can be deployed elsewhere.

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With Mateo's WhatsApp API solution, newsletters can be sent in a GDPR-compliant manner. Due to the first-class open rate of 98% for WhatsApp messages, marketing can thus be carried out significantly better than via email or other channels.

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More positive Google reviews

With Mateo, you create an outstanding customer experience. Mateo can automatically request online reviews from your customers. The more reviews you have, the better you will be found on Google, for example. Reviews also create trust in your company.

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Privacy

Mateo's messaging tool is compatible with all German and European legally binding data protection requirements. If the law changes, the software will be revised accordingly. For absolutely secure customer communication, all messages are encrypted end-to-end. You can read all the info about the GDPR when using WhatsApp in our article"WhatsApp Business and GDPR". This will help you avoid the warnings, severe penalties and expensive legal costs that often occur in the event of non-compliance with the GDPR (= use of the standard WhatsApp Business app).

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Scalability for all company sizes

The scalability of the messaging tool has been confirmed by the large number of companies already using Mateo with a high level of satisfaction. Whether customers have just a few employees or many hundreds, the software works smoothly and, depending on the package, with an unlimited number of end devices, users and phone numbers. The fact that Mateo significantly reduces the workload in the customer service area opens up new growth opportunities for many companies.

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Lowest cost provider for WhatsApp Business API

With an entry-level price of just 79 euros per month, Mateo is a cost-effective provider for WhatsApp Business API solutions on the German market. Combined with the integration of additional communication channels and various helpful tools, Mateo offers excellent value for money. Mateo's personal customer support assists companies with every step of the integration, ensuring very low barriers to entry.

WhatsApp Business with multiple employees - Here's how!

How to set up WhatsApp Business for multiple employees

How to: Set up WhatsApp Business on multiple employee smartphones

How to: Set up WhatsApp Business on desktop PCs or laptops of your employees

Use WhatsApp Business Premium with multiple employees

Advantages of WhatsApp Business with multiple employees
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