How to use WhatsApp Business with a landline number

In recent years, more and more companies have integrated WhatsApp Business into their customer communications and have mostly had very positive experiences with it. In combination with an increased presence on social media, communication via WhatsApp Business leads to a closer relationship with the consumer and thus to better sales figures and personal customer service, the testimonials show. In addition, studies found that the open rate of WhatsApp messages is 98%, significantly higher than emails (about 20%) (source: AiSensy.com). Thus, there are many good reasons to use a WhatsApp business account for customer communication. Setting up WhatsApp Business is very simple and even possible for companies that can only be reached by landline. This article explains how to set up WhatsApp Business with a landline number.

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Not only cell phone numbers can be used for WhatsApp

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The most common way to register for WhatsApp Business is with a cell phone number. However, if this is not possible because no SIM card is available or the cell phone number is already being used for a private WhatsApp account, a landline number can also be linked to WhatsApp Business. If customers already communicate with the company via this number by default, this is particularly helpful.

As described in the WhatsApp help section, the phone number that is to be registered must only be able to receive calls or SMS. It does not matter whether it is a landline or cell phone number. Even 0800 numbers are possible.

However, there are some numbers that are not supported. These include:

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● VoIP numbers

● Toll numbers

● Value-added service numbers

● UAN numbers

● Personal (virtual) numbers

● Numbers with active call blocking settings, apps, or task killers.

● Extension numbers of fixed network connections

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The number used for the registration process must be identical to the number that will be used for communication via WhatsApp Business in the future.

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Furthermore, it should be noted that only one phone number can be used for a WhatsApp account, regardless of whether it is a company account or for private individuals. It is not possible to link two or more different numbers at the same time (e.g. a landline and a cell phone number) to a single WhatsApp account.

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The setup of WhatsApp Business with landline number

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Setting up WhatsApp Business with a landline number is not much different from the setup process with a mobile number and works as follows:

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1. download and install WhatsApp Business on your smartphone from the App Store(Google Play Store / Apple App Store).

2. open WhatsApp and agree to the terms of use

Enter the landline number. In the first small field after the "+" you have to enter the country code ("49" for Germany), this replaces the first 0 of the landline number.

Tap "Next", check the number and tap "OK".

5. WhatsApp now sends an SMS with authentication code by default. Since this fails, the option "Let call" must be selected

The crucial difference to the setup with cell phone number is that the authentication code is communicated by call instead of SMS

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6. a call is received on the landline phone stating the 6-digit authentication code to be entered in the app.

7. if the code is entered correctly, then the profile can be set up and WhatsApp can be used

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By the way: Mateo has summarized how to set up WhatsApp Business with the desktop app or the browser application WhatsApp Web in this article.

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Use WhatsApp Business with landline number with Mateo

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Mateo offers a professional messaging tool that bundles several communication channels in a central user interface. WhatsApp is integrated via an API interface. The setup is done in close cooperation with Mateo's customer service team. At the beginning, Mateo identifies how the software can best be integrated through an inventory analysis. Mateo's team handles the majority of the technical setup, addressing individual customer requests. Integrating a landline number into Mateo's WhatsApp API interface is of course also possible. Within a short time, all communication channels are united in the user interface provided by Mateo and the software is usable. A permanently assigned contact person is available for queries and provides further tips for highly efficient customer communication. All details are discussed in a free consultation appointment.

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Why should companies use WhatsApp via an API provider and not the normal WhatsApp Business App?

WhatsApp API offers many advantages over the standard version. Mateo has already published a detailed article about it ("What is WhatsApp Business API?"). The top 5 advantages of the API interface are:

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o GDPR compliant use

o In-depth statistics

o Unlimited number of devices

o Unlimited number of users

o WhatsApp newsletter dispatch GDPR compliant

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Thanks to the software, Mateo's customers have the opportunity to significantly increase the efficiency of their customer communication and at the same time make the relationship with the customer particularly personal. Customers particularly appreciate the following advantages:

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Central user interface

In addition to WhatsApp Business API, the Mateo software bundles many other communication channels such as email, Instagram, SMS or Facebook Messenger in a central inbox. The intuitive and clear user interface offers various helpful tools for particularly efficient customer communication.

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Privacy

Mateo's messaging tool, unlike WhatsApp Business, is compatible with all German and European legally binding data protection requirements . If necessary, the software will be revised accordingly in the event of any changes to the law. For absolutely secure customer communication, all WhatsApp messages are end-to-end encrypted.

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Scalability for all company sizes

The scalability of the messaging tool has been confirmed by the large number of companies already using Mateo's software with high satisfaction. Whether customers have just a few employees or many hundreds, the software works smoothly and, depending on the package, with an unlimited number of devices and users. The fact that Mateo significantly reduces the workload in the customer service area opens up new growth opportunities for many companies.

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Custom Message Templates

Thanks to various message templates that can be created individually, the amount of paperwork is minimized and the efficiency of customer communication is increased. This means that personnel resources in the service area can be deployed elsewhere.

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With Mateo's WhatsApp API solution, newsletters can be sent in a GDPR-compliant manner. Due to the high open rates of 98% for WhatsApp messages, marketing can be done much better than via email or other channels.

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Low cost provider for WhatsApp Business API

With an entry-level price of just 79 euros per month, Mateo is a cost-effective provider for WhatsApp Business API solutions on the German market. In combination with the integration of further communication channels and various helpful tools, Mateo offers good value for money. Mateo's personal customer support assists companies with every step of the integration, ensuring very low barriers to entry.

Use WhatsApp Business with a landline number